Rodney Sanchez
Wilkes-Barre,PA
Summary
Results-oriented professional at Coca-Cola with a proven track record in merchandise display and warehouse operations. Recognized for improving delivery efficiency and enhancing customer engagement, demonstrating exceptional multitasking abilities and attention to detail. Core competencies include customer service excellence, effective communication, and problem-solving skills, all aimed at driving positive outcomes and customer satisfaction. Committed to continuous learning and innovation, ready to contribute fresh perspectives to any team.
Overview
13
13
years of professional experience
Work History
Delivery Merchandiser
Coca-Cola
Pittston, PA
11.2023 - Current
- Provided excellent customer service throughout the entire delivery process.
- Utilized GPS navigation system to plan most efficient delivery routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported any damages or discrepancies found during deliveries back to supervisor immediately.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Performed daily pre-trip inspections on assigned vehicles according to company policies.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Resolved issues between customers and suppliers quickly and efficiently.
- Reported mechanical problems encountered with vehicles to dispatch.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Ensured that all products were properly priced and labeled before placing on shelves.
- Adhered to safety regulations while operating delivery vehicle in accordance with DOT guidelines.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Organized and maintained delivery vehicle to ensure proper functioning.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Reported any damaged or missing items immediately upon discovery.
- Verified accuracy of orders prior to loading merchandise onto truck for delivery.
- Updated management on status of inventory levels at each customer location visited.
- Contacted customers prior to delivery to coordinate delivery times.
- Reported delays and accidents to stations using telephones or two-way radios.
- Kept accurate logs of all deliveries and trips.
- Followed established procedures when receiving payments from customers during deliveries.
- Resolved customer complaints and adjusted orders.
- Presented order bills and collected payments for deliveries.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Loan Officer
New Fed Mortgage
Marlton, NJ
07.2023 - 11.2024
- Tracked and managed new leads and followed up on referral business.
- Collaborated with company teams to expedite loan approval processes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Researched potential new markets for loan product sales opportunities.
- Reviewed loan agreements to confirm completeness and accuracy.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Evaluated all relevant documents associated with each loan application prior to submission for approval.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with internal teams such as underwriting, legal, operations and marketing in order to ensure timely completion of loan transactions according to established standards and procedures.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Delivered high levels of customer service to facilitate smooth processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Stayed abreast of lending regulations, industry trends and market rates.
- Updated client account information and records in company databases.
- Monitored changes in borrower's credit profiles over the life of the loan in order to identify any potential areas of concern or delinquency.
Instructor
SEPTA
Philadelphia, PA
10.2011 - 10.2023
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Recorded daily attendance to maintain accurate and complete records.
- Implemented instructional materials and curriculum to meet specific program needs.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Attended meetings, training and activities to enhance skills and credentials.
- Participated in workshops, trainings and conferences to improve educational skills.
- Upheld cleaning protocols to maintain safe environment.
- Used electronic equipment and materials to develop and orientate technical skills.
- Maintained accurate records to comply with federal, state and local standards.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Operated a variety of machinery and tools safely and efficiently.
Senior Loan Officer
Lending Capital Group
Huntingdon Valley, PA
08.2022 - 07.2023
- Tracked and managed new leads and followed up on referral business.
- Evaluated and approved loan applications based on established criteria.
- Collaborated with company teams to expedite loan approval processes.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Researched potential new markets for loan product sales opportunities.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Education
GED -
NUEMAN
PHILADELPHIA05-1992
Skills
- Merchandise display
- Warehouse operations
- Vehicle maintenance
- Product merchandising
- Load and unload
- Stock rotation
- Tractor-trailer driving
- Document management
- Documentation skills
- Service promotion
- Interpersonal skills
- Customer Delivery
- Multitasking capacity
- Signature verification
- Freight knowledge
- Attention to detail
Timeline
Delivery Merchandiser
Coca-Cola
11.2023 - Current
Senior Loan Officer
New Fed Mortgage
07.2023 - 11.2024
Senior Loan Officer
Lending Capital Group
08.2022 - 07.2023
Instructor
SEPTA
10.2011 - 10.2023
GED -
NUEMAN
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