Summary
Overview
Work History
Education
Skills
Accomplishments
Numerous internal company awards.
Languages
Timeline
Generic

Rodney Santiago

Milton,NY

Summary

Professional, experienced, and prepared technology expert with focus on designing and implementing innovative solutions. Proven ability to drive results through effective team collaboration and adaptable problem-solving. Strong skills in systems architecture, cloud computing, and software development. Trusted for reliability and excellence in meeting changing project demands.

Overview

34
34
years of professional experience

Work History

Solutions Architect

ConvergeOne Inc.
Milton, NY
06.2024 - 06.2025
  • Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
  • Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
  • Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
  • Analyzed solutions proposed to meet diverse business requirements.
  • Worked with developers and engineers to realize technological solutions.
  • Created and implemented innovative business solutions to support corporate objectives.
  • Resolved issues related to operational components for LAN, WAN, and voice systems.
  • Build a parts list for designs that include VoIP, Security, WAN, LAN, Wireless, and Video Surveillance.
  • Deliver customized pre-sales technical presentations and product demonstrations to customers.
  • Engaged with potential customers to understand their business objectives and demonstrate value propositions.

Solutions Architect

Eplus Technologies
Milton, NY
06.2023 - 06.2024
  • Collaboration, Cisco CUCM, Enterprise Networking, Wireless, Security
  • Work with customers to design technology needs to meet their expectations, deliver best practice solutions
  • Build parts list for designs including, VoIP, Security, WAN, LAN, Wireless
  • Deliver customized pre-sales technical presentations and product demonstrations to customers
  • Assist in development of RFP responses and drive to close new opportunities
  • Identify key system architecture components, propose, and help clients build solutions
  • Engage with potential customers to understand their business objectives and demonstrate the value propositions

SR. Solutions Architect

ConvergeONe
03.2016 - 06.2023
  • Company Overview: Collaboration, EnterpRise networking, Wireless, Security
  • Work with customers to design technology needs to meet their expectations, deliver best practice solutions
  • Build parts list for designs including, VoIP, Security, WAN, LAN, Wireless, Video Surveillance
  • Presentations to Board of Education, and Technology leaders at customer sites
  • Deliver customized pre-sales technical presentations and product demonstrations to customers
  • Assist in the development of RFP responses and drive to close new opportunities
  • Identify key system architecture components, propose, and help clients build solutions
  • Engage with potential customers to understand their business objectives and demonstrate value propositions
  • Networking Diagrams and Network Documentation, NetFormx, and Visio
  • Onsite LAN/WAN technical support
  • Troubleshoot customer technical issues in real-time
  • Server and application installation and support
  • Support team with knowledge transfer
  • Collaboration, EnterpRise networking, Wireless, Security

Manager Educational Technology

ulster county boces
10.1998 - 01.2016
  • Manage on-site technical teams located at 8 Ulster County Districts
  • Manage Network Operations Center
  • Managed County help desk
  • Maintained Maintenance contracts for Ulster County School Districts
  • Recommended new technologies
  • Developed services to be offered by Ulster BOCES to its 8 component school districts
  • Presentations to Board of Education in Ulster County Districts
  • Recommend Network Technologies to School Districts
  • Assist in the development of RFP responses and drive to close new opportunities
  • Deliver customized pre-sales technical presentations and product demonstrations to customers
  • Network Design and Implementation of Voice, Video, Data Systems and Wireless Systems
  • Manage County Wide VoIP system and data infrastructure
  • Networking Diagrams and Network Documentation
  • Onsite LAN/WAN technical support
  • Server and application installation and support

Sales Engineer

Advanced Micro Computers
Wallkill, NY
02.1994 - 10.1998
  • Network Design and Implementation of computer networks for School Districts and small businesses
  • Onsite technical support
  • Server and application installation and support
  • Help Desk

Telecommunications

Mid-Hudson Regional Information Center
New Paltz, NY
07.1991 - 02.1994
  • Network Design and Implementation of computer networks for School Districts in four Counties
  • On-site for telecommunications with IBM Model 25
  • Fiber Network design and installation
  • Help Desk

Education

Electronic Communications - Electronic Communications

DUTCHESS County Community College
Poughkeepsie, NY

High School Regents Diploma -

Wallkill Senior high school
Wallkill, NY
01.1983

Skills

  • Collaboration, Cisco CUCM, Cisco WebEx
  • Cisco Enterprise Networking, Wireless, Security
  • Video Surveillance
  • Network Design, Diagram and Documentation
  • Project Management, RFP Responses
  • IP Speakers
  • Recommendation of new technology
  • Lead role for Ulster County Directors of Technologies
  • Well respected individual

Accomplishments

  • Supervised a team of 22 staff members.
  • Documented and resolved VoIP issues which led to a county-wide VoIP system.
  • Cisco Meraki CMNA
  • Extreme SD-WAN
  • Extreme Sales Specialist

Numerous internal company awards.

I was nominated for C1 Elevate award for introducing new potential clients to the account sales team.

I was recognized at Ulster BOCES for consolidating the county-wide VoIP system for k12 school districts.


Languages

Spanish
Professional Working

Timeline

Solutions Architect

ConvergeOne Inc.
06.2024 - 06.2025

Solutions Architect

Eplus Technologies
06.2023 - 06.2024

SR. Solutions Architect

ConvergeONe
03.2016 - 06.2023

Manager Educational Technology

ulster county boces
10.1998 - 01.2016

Sales Engineer

Advanced Micro Computers
02.1994 - 10.1998

Telecommunications

Mid-Hudson Regional Information Center
07.1991 - 02.1994

High School Regents Diploma -

Wallkill Senior high school

Electronic Communications - Electronic Communications

DUTCHESS County Community College

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