Rodney Stephens

Respond to constituent concerns and assist in timely resolutions.

Write press releases and respond to public and private correspondence as needed.

Ensure full accountability for the Post 3 City Council office and support the Council Member with all daily responsibilities.

• Identified opportunities for process improvement through analysis of existing practices and technologies.
• Trained new hires on company policies and procedures.
• Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
• Monitored daily operations and adjusted accordingly.

• Responded to medical emergencies as needed during flights.
• Assisted passengers during deplaning process by providing directions or other information as requested.
• Greeted passengers, answered questions, and directed them to their seats.
• Adhered to company policies regarding security measures and protocol at all times.
• Delivered onboard customer service including food and beverage service.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

• Maintained accurate records of completed work orders, invoices, change orders, etc.
• Fostered positive relationships with clients, architects, engineers, inspectors, local officials, unions, etc.
• Negotiated contracts with vendors and subcontractors.
• Established and enforced procedures and work standards, promoting team performance and safety.

• Supervised the maintenance and repair of properties in accordance with industry standards.
• Developed and implemented policies and procedures for property preservation operations.
• Established relationships with local vendors to facilitate approval processes.
• Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.