Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Owner
Island Dental Services / 5% Owner Of Toothworks
06.1996 - 06.2001
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted target market research to discover customer needs and analyze competitor trends.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Managed large budgets, collaborating with other departments to eliminate redundancies.
Prepared bank deposits and handled business sales, returns and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Prepared annual budgets with controls to prevent overages.
Conducted audit inspections and independent checks to verify parts and materials.
Performed statistical analyses to gather data for operational and forecast team needs.
Interacted well with customers to build connections and nurture relationships.
Lead Outside Sales Person
FHP / Pacific Care Health Insurance Company
01.1993 - 01.1996
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Sales
Townhouse Furniture Store
05.1990 - 01.1993
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Owner Stewart Custom Cabinets
Self Employed
01.1985 - 10.1989
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Owner
Chadwick / Stewart Custom Construction
01.1980 - 01.1985
50% Owner of a construction company that did lease spaces and custom cabinets.
Carpenter Finish and Cabinets
Carpenter Union Houston Tx
01.1980 - 01.1985
Conducted all phases of construction work, from drywall and cabinets and finishing.
Dental Office Treatment Plan Coordinator- Office Manager at North American Dental Group- Complete Dental CareDental Office Treatment Plan Coordinator- Office Manager at North American Dental Group- Complete Dental Care