Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
Generic

Rodney Terry

Baltimore,Maryland

Summary

I started my career in sales, building strong client relationships and driving revenue growth. I later transitioned into technical finance, where I led process improvements and implemented data-driven solutions. Now, I'm excited to return to sales and apply this unique blend of client-facing experience and analytical insight to drive partner success through strategic growth, operational efficiency, and a customer-first mindset.

Overview

8
8
years of professional experience

Work History

Senior Billing and Controls Analyst

Element Fleet Management
04.2023 - Current
  • Developed and maintained strong business relationships with key customers and industry partners, acting as a trusted advisor and driving customer satisfaction.
  • Spearheaded and successfully executed $2.5 billion programs, showcasing strategic leadership and effective project management skills.
  • Acted as primary liaison for external SOC 1 audits, ensuring seamless collaboration with auditors for smooth and compliant audit processes, demonstrating exceptional relationship managements and communication skills.
  • Orchestrated end-to-end implementation of new technical processes leveraging advanced tools such as Alteryx and Microsoft Excels Power Query. Cutting manual process times by over 400hours annually.
  • Achieved over $500,000 in cost-savings though proactive initiatives in meticulously audited processes.

Billing and Controls Analyst

Element Fleet Management
03.2021 - 04.2023
  • Enhanced accuracy and timeliness of key financial and operational processes to increase client/customer satisfaction and retention, showcasing customer-centric approach.
  • Effectively reduced over 10 critical process times by over 50%, saving over 200 hours annually, demonstrating strong process improvement and optimization skills.
  • Led comprehensive analytics to help management establish best practices and make key financial and business decisions.
  • Audited operational and financial processes to assess operational controls, and overall accuracy, effectiveness and efficiency of processes, ensuring operational excellence.

Client Success Specialist and Operations Analyst

Element Fleet Management
07.2020 - 03.2021
  • Established programs to proactively govern Amazon's logistic footprint, nationally
  • Played relationship management role across global vendor eco-system, acting as escalation manager across complex/matrixed organizations belonging to fortune 100 customer cohort
  • Programmatically resolved recurring conflicts between partner community and flagship clients by identifying patterns and engaging eco-system to evolve process
  • Saved company over $200,000 by maintaining and accelerating project timelines across multiple customer/partner vendors.

Senior Technical Recruiter

Robert Half
09.2019 - 04.2020
  • Sourced and qualified over 100 Information Technology professionals to fit specific client needs, demonstrating excellent understanding of market trends and client needs.
  • Served as account manager, developing and nurturing relationships with business units, external HR leaders, and clients, effectively positioning the company as a preferred partner.
  • Achieved 100% conversion rate of candidates placed in contract roles to full-time positions, reflecting strong sales and negotiation skills.

Financial Sales Advisor

Northwestern Mutual
12.2016 - 09.2019
  • Managed a portfolio of over 100 accounts, providing comprehensive financial planning and strategy to meet client needs, showcasing strong account management and client relationship skills.
  • Expertly navigated prospective clients through entire sales cycle, fostering lasting relationships with spectrum of contact, from monthly check-ins to comprehensive annual reviews strengthening client retention.
  • Managed a portfolio of over 100 accounts, providing comprehensive financial planning and strategy to meet client needs, showcasing strong account management and client relationship skills.
  • Developed and executed effective strategies for prospecting new clients, generating impressive average of over 80 new leads monthly, reflecting strong business development skills.
  • Authored and delivered detailed presentations and reports on macro-economic trends and individual stocks, providing valuable insights and fostering informed decision-making among clients.

Education

Bachelor of Arts - Economics

University of Maryland, County (UMBC)
Catonsville, MD
05.2017

Skills

  • Strategic Account Management
  • Business Development
  • Revenue Growth and Pipeline Development
  • Solutions Demonstration and Partner Enablement
  • Sale Forecasting and Reporting
  • Customer Relationship Management
  • Process Improvement
  • Sales Cycle Management

Relevant Experience

  • Managed a portfolio of 100+ clients in both B2B and B2C environments, consistently driving retention and revenue growth.
  • Acted as escalation point and relationship lead across global vendor networks for enterprise customers, including coordination with Fortune 100 partners.
  • Spearheaded business process improvements that led to over $500K in savings, using tools like Alteryx and Power Query to automate and scale operations.
  • Delivered detailed business reviews and proposals, aligning internal stakeholders and external clients on shared goals.
  • Participated in McKinsey’s Management Accelerator Program, sharpening leadership, negotiation, and strategic thinking skills.

Timeline

Senior Billing and Controls Analyst

Element Fleet Management
04.2023 - Current

Billing and Controls Analyst

Element Fleet Management
03.2021 - 04.2023

Client Success Specialist and Operations Analyst

Element Fleet Management
07.2020 - 03.2021

Senior Technical Recruiter

Robert Half
09.2019 - 04.2020

Financial Sales Advisor

Northwestern Mutual
12.2016 - 09.2019

Bachelor of Arts - Economics

University of Maryland, County (UMBC)

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