Jennifer Thompson
Deltona,Florida
Summary
Over 13 years of experience in banking, finance, process, and controls in complex operational areas. Proven experience in the design, implementation, and support of process controls for collections, recovery, and litigation. Experience in risk oversight for audit diligence, with demonstrated ability to identify and analyze potential risks and ensure compliance with regulations for stability of the organization.
Overview
12
12
years of professional experience
Work History
Associate Litigation Vendor Manager
JP Morgan Chase
07.2021 - Current
- Managed multi-million-dollar relationships with Third Party Law Firms for Card Collections Litigation
- Performance, Recoveries, Risk/Control assessments, Issue Management, Financial and Operational Stability
- Demonstrate exceptional skills in vendor management, effectively optimizing financial performance of collections litigation vendors while maintaining the ability to nurture relationships, ensure compliance, and drive performance and oversight improvements. Oversight includes documenting, developing and managing supplier action plans, root cause, impact, remediation, process enhancements end to end.
- Perform assessments on law firms and other subcontractors, including the processes designed to keep data and information provided by client to suppliers confidential, secure and aligned with corporate policies and regulatory requirements (data transfer/storage/erasure).
- Travel On-Site to External Law Firms locations for Periodic Business Reviews to build rapport, ensure proper level of controls and staffing are in place to mitigate risk and drive recoveries.
- Quarterly and/or annually audit vendors to ensure proper approval obtained for consumer letter and affidavit templates and third-Party Sub Vendors.
- Present Recovery leadership monthly updates that highlight the vendors key performance indicators, business net back and forecasting updates.
- Own business initiative to enahnce vendor contingency and legal fees exception reporting to capture anomalies and duplicate expenses.
- Partner with recovery management teams, Legal Group, Analytics and Recovery Leadership to develop solutions to achieve business objectives while mitigating regulatory, reputational, customer impact risks and improve Law Firm performance and success of the overall JPMC Litigation Program
- Analyze production reports, make recommendations, and follow through with implementation to increase efficiency, recoveries, and oversight.
- Collaborated closely with legal counsel to ensure compliance with applicable regulations and industry standards in all contracts executed with vendors.
Associate Vendor Manager
JP Morgan Chase
09.2018 - 07.2021
- Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs
- Managed client expectations and ensured project delivery is in conformance with program/project needs
- Managed 3-5 vendor analyst
- Partnered with Operations Quality department, leadership and system of record IT design teams to develop, test and implement controls to mitigate operational risk.
- Ensured accurate and timely handling of accounts that are assigned to external core Vendors, including account maintenance, payment processing, account recalls and controls.
- Process owner of ~ 21 controls end to end and assigned department floater based on ability to execute remainder of departments process controls.
- Processed and analyzing routine exception reporting to ensure third party vendor compliance with all bank policies.
- Managed relationships with third Party Vendors and multiple levels of leadership.
- Control Validation for Internal processes
- Identify and recommend changes to established practices and policies; continually seeking improvement opportunities. Owner of recommendations testing and implementation.
- Testing exposure during system conversion for Agency Collections, which consisted of:
- Assisted with test scripts, scenarios, account conditioning, workflows and identifying defects
- Assisted with process mapping and risk assessments to identify gaps and create controls to mitigate the risks identified.
Vendor Relations Bankruptcy Analyst
JPMorgan Chase
05.2014 - 09.2018
- Maintained up-to-date knowledge of evolving bankruptcy laws through ongoing professional development courses
- Consistently met deadlines under pressure while managing multiple cases simultaneously, resulting in efficient resolution of client matters
- Oversight of Bankruptcy Contesting control reporting, including annual review for 1099c tax documents
- Aided senior leadership during executive decisions- making process easier, generating daily reports to recommend corrective actions and improvements
- Collaborated with attorneys and other legal personal on bankruptcy matters
- Served as a liaison between clients and internal technical groups to ensure delivery of projects timely with in budget and to specification.
Executive Administrative Assistant/Marketing and Communications Manager
JPMorgan Chase
05.2012 - 05.2014
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Sanford, FL05.2013
Associate of Arts - Financial Accounting
Seminole State College of Florida
Sanford, FL05.2013
Skills
Third Party Onboarding and Oversight
Risk Control Testing/ Data Analysis/Interpretation
Root Cause and Risk Management Analysis
Internal/External Audits
Strong analytical and communication skills- Written, Verbal and Interpersonal
Proficient in Microsoft Suite, PitchPro, CACs and Convoke
Timeline
Associate Litigation Vendor Manager
JP Morgan Chase
07.2021 - Current
Associate Vendor Manager
JP Morgan Chase
09.2018 - 07.2021
Vendor Relations Bankruptcy Analyst
JPMorgan Chase
05.2014 - 09.2018
Executive Administrative Assistant/Marketing and Communications Manager
JPMorgan Chase
05.2012 - 05.2014
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Associate of Arts - Financial Accounting
Seminole State College of Florida