Rodney Wallace
Jackson,MI
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in deal closing and customer relations. Recognized for driving sales growth through innovative strategies and exceptional interpersonal communication. Committed to fostering client loyalty and achieving goals, leveraging strong time management skills to enhance team performance and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
08.2019 - 04.2023
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Operated store equipment to promote safety and reduce injury.
- Maintained product knowledge to assist and educate customers on options available.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
Mattress Sales Manager
Sears
03.2007 - 06.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Manager
Value City Funiture
01.1994 - 01.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Education
High School Diploma -
Parkside High School
Jackson, MI06-1977
Skills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Honest and dependable
- Time management
Accomplishments
- Collaborated with team of 6 in the development of Sears Mattress Sales for #1 in chain of 250 Stores.
Timeline
Appliance Sales Specialist
Home Depot
08.2019 - 04.2023
Mattress Sales Manager
Sears
03.2007 - 06.2017
Manager
Value City Funiture
01.1994 - 01.2005
High School Diploma -
Parkside High School
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