Rodney Ward
Tabor City,NC
Summary
Personable Cable Technician for Spectrum and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Skilled Field Technician that conditions himself to changing schedules and overseeing team operations including mentoring new hires with no resistance. Resourceful Field Technician bringing expertise in installation, repair and maintenance of complex cable/internet services. Knowledgeable and able to diagnose system troubles and propose solutions that save money and time for the company. Professional Technician with construction experience. Specialties include Fiber Certified (EPON), #1 Field Technician for 2 years for SC Division, and he has completed Field Tech V studies. Technician with a can-do attitude and over 7 years of on-the-job experience. Excellent work ethic and a commitment to exceed the expectations.
Overview
15
15
years of professional experience
Work History
Field Technician (Level I - V)
Charter Communications/Spectrum
06.2018 - Current
- Customer Satisfaction-educating customer on the devices installed, the network procedures, how to operate the devices, and any other material needed to exceed their expectations.
- Troubleshooting cable/phone/internet issues
- Installing cable/phone/internet services with the highest technology available using Hybrid Fiber Coax, Pressure testing, Ingress, Balancing downstream & upstream, and monitoring the signal to noise ratio which requires careful planning.
- Mentoring new hires
- Fiber Certified (EPON)
- Following Safety Protocols at ALL times (Harnesses, Vests, Truck Cones, Safety Goggles, Routine Ladder Checks, Voltage, Hard Hats, Gloves, etc..)
Maintenance Technician
United Management Inc
04.2016 - 05.2018
- Trained junior maintenance professionals on correct repair procedures.
- Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
- Used power and hand tools to complete repairs in a safe and accurate manner.
- Worked with building managers to assess ongoing needs and plan preventative maintenance schedules.
- Troubleshoot and diagnose problems with mechanical and electrical systems and equipment.
- Interpreted drawings, blueprints and schematics of building and systems layout as well as machinery construction.
- Inspected systems in use to detect problems, complete maintenance and recommend solutions.
- Completed documentation for recordkeeping and customer use.
- Diagnosed mechanical problems and determined the best ways to correct them.
- Installed pipe systems and plumbing.
- Followed routine and preventative maintenance checklists.
- Repaired defective equipment parts.
- Operated tools, including hoists, saws and drills.
- Regularly serviced 28 buildings.
- Referenced blueprints, repair manuals and parts catalogs for complex repairs.
- Documented all maintenance and repairs.
- Scheduled contractors for projects and distributed work orders.
- Managed tool shop, monitored stock levels and ordered parts.
Maintenance Technician
Founders Group International
06.2015 - 04.2016
- Used power and hand tools to complete repairs in a safe and accurate manner.
- Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
- Troubleshoot and diagnose problems with mechanical and electrical systems and equipment.
- Completed documentation for recordkeeping and customer use.
- Repaired and calibrated equipment using precision measuring instruments.
- Diagnosed mechanical problems and determined the best ways to correct them.
- Installed pipe systems and plumbing.
- Followed routine and preventative maintenance checklists.
- Repaired defective equipment parts.
- Operated tools, saws and drills.
- Documented all maintenance and repairs.
- Managed tool shop, monitored stock levels and ordered parts.
Maintenance Technician
United Management Inc
07.2013 - 06.2015
- Trained junior maintenance professionals on correct repair procedures.
- Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
- Used power and hand tools to complete repairs in a safe and accurate manner.
- Troubleshoot and diagnose problems with mechanical and electrical systems and equipment.
- Completed documentation for recordkeeping and customer use.
- Diagnosed mechanical problems and determined the best ways to correct them.
- Installed pipe systems and plumbing.
- Followed routine and preventative maintenance checklists.
- Repaired defective equipment parts.
- Operated tools, saws and drills.
- Regularly serviced 28 buildings.
- Referenced blueprints, repair manuals and parts catalogs for complex repairs.
- Documented all maintenance and repairs.
- Directed operation and maintenance of building mechanical and utility systems.
- Scheduled contractors for projects and distributed work orders.
- Managed tool shop, monitored stock levels and ordered parts.
Machine Operator
Regal Cutting Tools
01.2013 - 06.2013
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Made and revised set ups on test strands previously calibrated by other staff.
- Inspected and tested components, assemblies and power tools.
- Disassembled, reassembled and corrected changeover.
- Built containers and pack parts in accordance with detailed packing specifications.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Recognized and reported defective material and equipment to shift supervisor.
- Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Observed all safety policies and procedures
- Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
- Closely inspected parts to ensure they were clean and free of contaminants.
- Ran stainless, aluminum, steel and PVC piping.
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Carpet Tech
Hi-Tech Cleaning Inc.
11.2010 - 03.2013
- Cleaned in and around the buildings, prioritizing safety at all times.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Spot cleaned furniture and carpet.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Steam cleaned and shampooed carpeted areas.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Scrubbed, top-coated, buffed and varnished hard floors.
- Sanitized bathrooms, showers and locker rooms.
- Kept janitorial closets clean and organized.
- Properly labeled and diluted all cleaning solutions.
- Supervised the cleaning, maintenance and care of buildings and grounds.
- Wiped down tabletops, chairs and condiment containers.
- Dusted all furniture and fixtures thoroughly and carefully.
Education
Bachelor of Science - Exercise Sports Science
The University of North Carolina at Pembroke
Pembroke, NC01.2008
Associate of Science - Undergraduate for Science
Southeastern Community College
Whiteville, NC01.2005
Diploma - Industrial Plant Maintenance with Honors
Southeastern Community College
Whiteville, NC01.1994
Diploma - Electrical Installation and Maintenance with Honors
Southeastern Community College
Whiteville, NC01.1994
Skills
- Assisted team members by creating a supportive atmosphere of trust Helped build strong relationships through regular communication Contributed to team unity by encouraging commitment to common objectives
- Operated hand and power tools to assist with various tasks Supported team members in achieving project objectives through effective tool usage Maintained tools for optimal performance and safety standards
- Exhibited expertise in critical computer applications and software systems
- Fostered and reinforced customer relationships to drive loyalty and retention
- Assisted in performing employee evaluations Supported managers in delivering constructive feedback Aided in recognizing opportunities for employee growth
- Exhibited proactive leadership by identifying and resolving challenges efficiently
- Facilitated collaboration among team members to drive achievement of shared objectives
- Utilized extensive wire knowledge to optimize operational efficiency
- Pursued formal training in industrial electricity to strengthen technical proficiency
- Showcased expertise in mathematical concepts and problem-solving methodologies
- Executed management of multiple tasks concurrently with a focus on efficiency
- Implemented safety protocols to enhance compliance and mitigate risks
Timeline
Field Technician (Level I - V)
Charter Communications/Spectrum
06.2018 - Current
Maintenance Technician
United Management Inc
04.2016 - 05.2018
Maintenance Technician
Founders Group International
06.2015 - 04.2016
Maintenance Technician
United Management Inc
07.2013 - 06.2015
Machine Operator
Regal Cutting Tools
01.2013 - 06.2013
Carpet Tech
Hi-Tech Cleaning Inc.
11.2010 - 03.2013
Bachelor of Science - Exercise Sports Science
The University of North Carolina at Pembroke
Associate of Science - Undergraduate for Science
Southeastern Community College
Diploma - Industrial Plant Maintenance with Honors
Southeastern Community College
Diploma - Electrical Installation and Maintenance with Honors
Southeastern Community College