Rodney Wedlaw JR
Dallas,TX
Summary
Dedicated Hotel Manager with 7+ years of experience in high-end hotel chains. Skilled in coordinating staff, managing bookings, revenue management, and resolving customer service issues. Possesses extensive knowledge of the hospitality industry and business administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hilton Hotel & Resorts
Napa, CA
06.2024 - Current
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
Guest Experience Manager
Hilton-The Highland Dallas hotel
Dallas, TX
01.2022 - 04.2024
- Maximize room occupancy at the best rates and use up-selling techniques to promote hotel services.
- Leading asset meeting walks weekly with maintenance, sales, and housekeeping managers.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Oversaw day-to-day operations of a 204-room hotel with a staff of 25 employees.
- Developed and implemented promotional strategies to increase occupancy.
Front Office Manager
Embassy suites Dallas love
07.2021 - 01.2022
- Schedule front office staff including hotel shuttle drivers based against budget.
- Compile occupancy reports and financial information for general manager.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager on Duty
Statler Dallas Hotel
Dallas, TX
03.2019 - 07.2021
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Guest Service Manager
Embassy Suites Dallas Market Center
02.2018 - 03.2019
- Provide the highest quality of service to the guests at all times
- Supervise and coordinate the activities of the Front Desk staff
- Promote teamwork and Associate morale
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training
- Monitor & enforce Front Desk uniform brand & standards
- Assist with Accounting needs for the Front Office
- Oversee group Blocks and Group Reservations for Front Office
Overnight Manager
Cambria Hotel Downtown Dallas
12.2017 - 02.2018
- Responsible for providing supervision for the entire overnight enthusiast team
- Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
- Ensuring that all job check lists have been completed daily: Front Desk AM and PM
- Complete with accuracy and timeliness all project related work designated by Lead Operations
- Enthusiast
- Responsible for the training of new overnight associates.
Front Desk Supervisor
Hilton Garden Inn Downtown Dallas
03.2015 - 12.2017
- Tracked room revenues, occupancy percentages and other front office statistics
- Worked hand in hand with Front office management to ensure quality of service and consistency while always delivering with Hilton pride
- Resolved customer complaints, anticipate potential problems by reviewing brand SALT tool and site and associate performance to ensure high levels of customer satisfaction and quality.
Overnight Supervisor
Hilton Garden Inn Atlanta Midtown
01.2014 - 03.2015
- Maintained spreadsheets to track and reconcile transaction totals for funds processed in food and beverage
- Accounts payable function including: posting invoices, processing payments and basic filing of accounts payable documentation
- Oversaw daily office operations for staff of 2 employees.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Accounting And Business Management
Texas Southern University
Houston, TX2012
High school diploma or GED - General Studies
Muskegon High School
Muskegon, MI06.2010
Skills
- Workflow Coordination
- Policy and procedure modification
- Payroll and budgeting
- Hospitality services
- Staff Management
- Property Management Systems
- Administrative Support
- Team Management
- Operational Reporting
Certification
February 2021 to February 2025 CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Front Office Manager
Hilton Hotel & Resorts
06.2024 - Current
Guest Experience Manager
Hilton-The Highland Dallas hotel
01.2022 - 04.2024
Front Office Manager
Embassy suites Dallas love
07.2021 - 01.2022
Manager on Duty
Statler Dallas Hotel
03.2019 - 07.2021
Guest Service Manager
Embassy Suites Dallas Market Center
02.2018 - 03.2019
Overnight Manager
Cambria Hotel Downtown Dallas
12.2017 - 02.2018
Front Desk Supervisor
Hilton Garden Inn Downtown Dallas
03.2015 - 12.2017
Overnight Supervisor
Hilton Garden Inn Atlanta Midtown
01.2014 - 03.2015
February 2021 to February 2025 CPR Certification
Associate of Science - Accounting And Business Management
Texas Southern University
High school diploma or GED - General Studies
Muskegon High School
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