Rodney White
Augusta,GA
Summary
Customer service expert. In my roles I have mastered what it takes to be a transformational customer service representative. My skills have been honed through years of repetition and molding. I take each client as a new experience and am not afraid to go above and beyond to make sure they leave happy, satisfied and well informed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Comcast
Augusta, GA
10.2023 - 07.2025
- In this role my primary goal was to generate revenue while providing excellent customer service, inform customers or potential clients with up current information about what we had to offer tailored to their needs. In this role i was able to create close relationships with clients, cater to their needs and use that knowledge to give them the best possible match. I excelled in communication in all facets, email, chat and verbal communication over the phone during my time.
Office Manager (Part time)
Twice the Glamm
Augusta, GA
10.2019 - Current
- Scheduling clients, maintaining work place safety, organizing, booking and reschedules. Responsible for any employee and client inquiries. Working in this role I have vastly improved the management of clients, leading to more bookings and fewer scheduling issues. My goal is to make every experience count and leave every client satisfied.
Customer Service Representative
Electrolux
Augusta, GA
10.2020 - 10.2023
- In this role I was responsible for taking calls on a back to back basis. I was able to maintain a 95% customer satisfaction rate. I was able to determine the issue that was happening with the customer's appliances, troubleshoot and point to the correct solution while maintaining a call handle time of under 10 minutes. I was able to be the number 1 team member for the majority of my tenure.
Retail Sales Associate
Sprint
Augusta, GA
12.2019 - 10.2020
- I was responsible for assisting store employees with trouble shooting, activations, SIM swaps and other general questions. Scheduling interviews, keeping sales quotas. Maintaining goals and frequent check ins on overall office morale.
Sales Associate
AT&T
Augusta, GA
04.2018 - 12.2019
- Responsible for receiving customer calls and listening to frustrations with service. In my role I converted unhappy customers into sales opportunities by empathizing and learning what the issues they had were. With my expertise, sales knowledge and empathy I was able to become the number 1 agent in the south east in sales and customer satisfaction, I held this standard for the duration of my employment.
Cashier/Customer Service
Wendy's
Augusta, GA
10.2014 - 04.2018
- My responsibility was to first and foremost give excellent customer service, multitask by entering orders while preparing drinks as well. Cash handling and using cards.
Education
GED -
Augusta Technical College
Augusta, Georgia, GASkills
- Organizational skills
- Microsoft Office
- Office experience
- Office management
- Customer service
- Microsoft Excel
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
Certification
Driver's License
Timeline
Sales Representative
Comcast
10.2023 - 07.2025
Customer Service Representative
Electrolux
10.2020 - 10.2023
Retail Sales Associate
Sprint
12.2019 - 10.2020
Office Manager (Part time)
Twice the Glamm
10.2019 - Current
Sales Associate
AT&T
04.2018 - 12.2019
Cashier/Customer Service
Wendy's
10.2014 - 04.2018
GED -
Augusta Technical College