Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rodney Williams

Davenport,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Store Manager

Hobby Lobby
06.2016 - 12.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

District Merchandising Manager

Home Depot
06.2006 - 06.2016
  • Championed the adoption of new technologies and tools to streamline merchandising processes, create efficiencies, and foster a culture of continuous improvement within the district.
  • Coordinated promotional events across the district to drive sales growth and increase product visibility.
  • Ensured compliance with company policies, procedures, and legal requirements by conducting regular audits and implementing corrective actions as needed.
  • Addressed underperforming stores by identifying areas of opportunity and implementing corrective action plans in collaboration with store management teams.
  • Implemented employee training programs, enhancing staff knowledge of merchandising standards and best practices.
  • Supported new store openings within the district by overseeing merchandise setup processes, ensuring successful launches.
  • Developed strong relationships with store managers to foster collaboration and improve overall store performance.
  • Conducted regular store visits to assess compliance with merchandising guidelines and provide feedback to store management teams.
  • Reduced out-of-stock occurrences by closely monitoring inventory levels and working with supply chain partners on timely replenishments.
  • Increased sales performance by developing and implementing effective merchandising strategies for the district.
  • Streamlined communication between stores and corporate departments for better understanding of company goals and objectives.
  • Improved store layouts and visual presentations with creative merchandising techniques, resulting in enhanced customer experiences.
  • Collaborated with corporate teams to ensure consistent execution of company-wide merchandising initiatives within the district.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Assessed areas of service concern and developed improvement plans.

Education

High School Diploma -

Queens High School For The Sciences At York College
Jamaica, NY

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Supply Ordering
  • Policies and Procedures
  • Staff Management
  • Sales expertise
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Decision-Making
  • Program Administration
  • Teamwork and Collaboration
  • Inventory Tracking and Management
  • Staff training/development
  • Schedule Management
  • Security System Monitoring
  • Hourly shift management
  • Project Management
  • Personnel development
  • Retail Merchandise Quality Standards
  • Bank deposit procedures
  • Product Merchandising
  • Sales Strategies
  • Employee Scheduling
  • Recruitment and hiring

Additional Information

I have also worked 25 years with Department of transportation for the state of New York. I was a. transportation, supervisor I over saw all repairs and scheduled all preventive maintenance for the transportation department.

Timeline

Store Manager

Hobby Lobby
06.2016 - 12.2018

District Merchandising Manager

Home Depot
06.2006 - 06.2016

High School Diploma -

Queens High School For The Sciences At York College

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Rodney Williams