Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Williams

miramar,FL

Summary


Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

11
11
years of professional experience

Work History

Commercial Driver

AutoZone
05.2023 - 04.2025
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
  • Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.

Customer Service Representative

UnitedHealthcare
10.2018 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Service Technician

Office Depot Inc
01.2016 - 09.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Stocker

Walmart
05.2014 - 01.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Associate of Arts - Medical Billing & Coding

Florida Technical College
Pembroke Pines, FL
04-2019

High School Diploma -

Dolphin Park High School
Miramar, FL
06-2010

Skills

  • Team leadership
  • Complex Problem-solving
  • Strategic planning
  • Time management
  • Attention to detail
  • Workplace safety compliance
  • Equipment inspection

Timeline

Commercial Driver

AutoZone
05.2023 - 04.2025

Customer Service Representative

UnitedHealthcare
10.2018 - 02.2023

Service Technician

Office Depot Inc
01.2016 - 09.2018

Stocker

Walmart
05.2014 - 01.2016

Associate of Arts - Medical Billing & Coding

Florida Technical College

High School Diploma -

Dolphin Park High School

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