Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodney Wilson

Upper Marlboro,MD

Summary

Information Technology Professional with a strong background in telecommunications, networking, and troubleshooting. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor, Installation and Service

Xfinity Comcast
12.2012 - 02.2023
  • Responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians who were focused on providing an amazing customer experience through the installation and service of Comcast products
  • Fostered a positive team environment that enabled employees to maximize performance, progress in their careers, and become promoters and advocates of the company
  • Acted as a customer advocate and provided helpful solutions to meet customers’ needs
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted in developing and implementing an annual personal education plan to help employees develop and maintain current security-related skills, technologies, and standard methodologies.

Communications Technician 3-5

Xfinity Comcast
09.2007 - 12.2012
  • Responsible for installing data and voice cable systems for both residential and commercial customers
  • Performed troubleshooting and repairs on coaxial cables, hardware, software, and other systems to resolve network issues
  • Completed customer work orders and ensured proper operation of all equipment on the premises
  • Assisted in evaluating and developing the security controls for solutions of all types (mobile, web, client-server, etc.).
  • Followed standards and procedures to maintain a safe work environment.
  • Oversaw business telecommunication networks, telephones, and office equipment.
  • Accurately read, understood, and carried out written instructions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Repaired cut cables of various sizes and worked with color-coded wires and cables.
  • Reviewed and interpreted facility, network design, and circuit layout orders.
  • Directed site surveys to ascertain the best positioning of equipment for the strongest signal reception.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Coordinated installation of new users and relocations of existing users.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Implemented training programs to improve knowledge the and skills of new technicians.
  • Installed wiring, cabling, and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.

Project Assistant

DC CHILDREN’S TRUST FUND
03.2007 - 09.2007
  • Provided the full scope of administrative assistance to the District of Columbia's Children's Trust Fund organization, whose purpose is to provide guidance and support to community-based organizations (CBO), schools, and churches citywide to incorporate primary prevention into their existing activities
  • Assisted with the preparation of project-related reports, manuscripts, and presentations
  • Created and updated records and files to maintain document compliance.
  • Worked with senior leadership to complete complex projects on time and under budget.
  • Provided technical support to project stakeholders to help meet project objectives.
  • Sourced, vetted, and managed vendors needed to accomplish project goals.
  • Facilitated workshops to collect project requirements and user feedback.
  • Scheduled meetings, booked venues for events, processed paperwork, and performed other duties as assigned.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Handled administrative duties, filing, and errands.

Education

Bachelor of Arts - Sociology

Shaw University
Raleigh, NC

Skills

  • Performance Management
  • Troubleshoot and Repair Issues
  • Team Leadership and Development
  • Technical Support (Virtual and On-Site)
  • Sales and Customer Service
  • Cloud Computing
  • Cyber Security Concepts
  • Basic Linux; Python Knowledge
  • Risk Analysis
  • Networking
  • Project Management
  • Microsoft Office (Word, Excel, PowerPoint)

Certification

Information Technology Essentials Training - July 2022 - June 2023

  • I learned the IT skills that are needed for today’s dynamic business environment. Explored how networks function within organizations and the ways in which information is securely shared. Found ways to create secure and efficient networks and developed communication skills to help foster business success.

Timeline

Supervisor, Installation and Service

Xfinity Comcast
12.2012 - 02.2023

Communications Technician 3-5

Xfinity Comcast
09.2007 - 12.2012

Project Assistant

DC CHILDREN’S TRUST FUND
03.2007 - 09.2007

Bachelor of Arts - Sociology

Shaw University

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