Rodney A. Croom
Indio,CA
Summary
My name is Rodney and I have been in the Hospitality industry for 5 years now. In these years, the opportunities that have opened up to grow and learn in this industry have been tremendous. In being able to hone in on those skills over the years I have continued to fall in love with the Hospitality Industry. In my time as a Assistant Rooms Operations Manager I have been able to show my communication skills, work ethic, team first mindset, but most importantly my leadership skills. Everyday in this role I have been able to continuously show my heart for hospitality but also take on more responsibility within the operation. I am so grateful for the opportunity to have been an Assistant Rooms Operations Manager, however I am excited to continue to grow in this industry and bring my wealth of knowledge of the operation into the sales industry as a Senior Transient Sales Executive.
Overview
9
9
years of professional experience
Work History
Assistant Rooms Operations Manager
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
08.2021 - Current
- Inspected rooms for damages and sufficient housekeeping practices.
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Worked on various projects including partnering with our sales team
- Oversaw day-to-day operations of 884-room hotel with staff of 50 plus employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Office Supervisor
JW Marriott Desert Springs Resort & Spa
Palm Desert , CA
12.2018 - Current
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Planned coverage needs and organized services to support incoming special events.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Prepared weekly employee work schedules for team members.
- Built talented team through hiring and training new associates.
- Completed weekly payroll for 18 employees
Guest Service Representative
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
09.2017 - Current
- Greeted customers in timely manner, while quickly determining their needs
- Coordinated between billing department and customers to resolve problems
- Handled all customer relations issues with grace and in accordance with company policies which established positive relationship between Customer and Company
- Directed calls to appropriate individuals and departments
- Performed open-ended questions to assess customer needs
- Politely assisted customers in person and via telephone
- Processed cash and credit payments rapidly and accurately
- Personally addressed and welcomed 15 guests to business per day, improving overall customer service and engagement
Education
High School Diploma -
Shadow Hills High School
Indio, CA05.2017
Associate of Science - Business Administration And Management
College of The Desert
Palm Desert, CASkills
- Supervisory Skills
- Personable
- Goal-oriented
- Staff Management
- Ability to train others
- Excellent work ethic
- Motivated team player
- Professional Relationships
- Quick learner
- Customer-oriented
- Conflict mediation
- Ability to prioritize
- Motivational leadership style
- Customer Retention
Timeline
Assistant Rooms Operations Manager
JW Marriott Desert Springs Resort & Spa
08.2021 - Current
Front Office Supervisor
JW Marriott Desert Springs Resort & Spa
12.2018 - Current
Guest Service Representative
JW Marriott Desert Springs Resort & Spa
09.2017 - Current
High School Diploma -
Shadow Hills High School
Associate of Science - Business Administration And Management
College of The Desert
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