Rodney D. Smith
Williamsburg,VA
Summary
Results-driven executive with extensive experience in strategic leadership, operational excellence, team collaboration, organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, stakeholder engagement, impactful decision-making, and achieving measurable outcomes. Experienced in operational management, team leadership, effective communication, driving organizational success, fostering innovation, and improving operational processes.
Overview
15
15
years of professional experience
Work History
President and CEO
University of The Bahamas
10.2014 - 07.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Administrative Vice President and Chief Planning O
Hampton University
03.2008 - 09.2014
- Enhanced organizational communication by developing clear and concise internal documentation.
- Implemented comprehensive employee training programs, resulting in overall improvement of staff performance.
- Delivered exceptional customer service by addressing concerns promptly and implementing proactive measures to prevent future issues.
- Selected top talent and created productive environment that promoted initiative, innovation and development of key personnel for future advancement.
- Partnered with business unit leaders and other key stakeholders to drive change and implement new business processes.
- Led and managed highly productive, motivated and driven team through strong communication, empowerment and coaching techniques.
- Spearheaded the implementation of new software solutions to improve daily operations and data management.
- Established strong relationships with external partners and vendors to support business operations effectively.
- Provided effective leadership during periods of change or transition, ensuring minimal disruptions to staff productivity.
Education
Master of Arts - Administration, Planning And Social Policy
Harvard Graduate School of Education
Cambridge, MA06-1986
Master of Arts - Clinical Psychology
Fisk University
Nashville, TN06-1976
Harvard Graduate School of Education
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Integrity and ethics
- Employee relations
- Crisis management
- Operations management
- Staff training
- Negotiation
- Strategic visioning
- Process improvement
- Operations oversight
- Financial management
- Revenue generation
- Innovation and creativity
Accomplishments
- Documented and resolved numerous bottleneck processes which led to improved services and increase student satisfaction.
- Supervised teams of 11 direct reports and 1000 staff members.
- Collaborated with team of 10 in the development and implementation of Nuventive Tracdat for assessment coordinators across the institution.
- Achieved overall improvement across all academic and non-academic areas by completing the full implementation of Banner data Management system with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
President and CEO
University of The Bahamas
10.2014 - 07.2023
Administrative Vice President and Chief Planning O
Hampton University
03.2008 - 09.2014
Master of Arts - Administration, Planning And Social Policy
Harvard Graduate School of Education
Master of Arts - Clinical Psychology
Fisk University
Harvard Graduate School of Education
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