Rodney Francis

Summary: Collaborative and analytical professional with a keen eye for detail, strategic thinking, and a results-driven approach. Expert in providing comprehensive support for auto damage claims, from initial appraisal and assessment, including auto total loss valuation, to final settlement.

Key Responsibilities:

• Collaborative: Work directly with Claims Adjusters, supervisors, and multiple external stakeholders, including body shops, rental partners, and parts providers, to ensure seamless claim processing.
• Analytical: Conduct thorough reviews, research, and investigations of claims to ensure accuracy when assessing a claim and writing an estimate..
• Detail-oriented: Inspect and assess vehicle damage, ranging from minor fender-benders to extensive damage caused by major accidents and natural disasters, ensuring precise estimates.
• Strategic: Utilize strong organizational and time management skills to estimate repair costs, negotiate equitable settlements, and issue payments efficiently, ensuring the balanced needs of all parties are met.
• Results-driven: Maintain high productivity by processing and adjusting claims, authorizing payments, or referring claims for further review when required to ensure efficient and fair resolution.

Key achievement:

• Negotiated fair settlements for all parties involved, balancing their needs with company interests.
• Maintained positive relationships with all parties, providing exceptional customer service throughout the claims process.
• Consistently achieved high productivity as an auto claim appraiser, ensuring efficient processing and adjustment of claims with accurate assessments and fair settlements. Received multiple awards for exceptional productivity and customer service in the auto claims appraisal industry.

Claims Adjuster

Summary: Handled initial claim reports over the phone, conducted thorough investigations, and interpreted policies to determine coverage and liability. Processed property damage claims, reviewed estimates, communicated coverage decisions, and coordinated salvage and towing assistance.

Key Responsibilities:

• Claim Intake and Initial Assessment: Answered calls and processed first reports of new claim losses, providing initial claims support and gathering essential information.
• Policy Analysis: Analyzed and interpreted insurance policies to determine coverage applicability and liability for each claim.
• Claims Processing: Managed first-party property damage claims, reviewed damage appraisals and estimates, prepared claims correspondence, and communicated coverage decisions to insured customers.
• Coordination: Coordinated dispatching of salvage and towing services, ensuring timely assistance for insured members and efficient claims resolution.

Key Achievements:

• Achieved proficiency in efficiently handling a high volume of new claim losses
• Demonstrated expertise in analyzing and interpreting insurance policies to accurately determine coverage and liability for diverse claims.

• Summary: Entry-level role focused on performing thorough risk assessments and investigations to detect potential fraud, while delivering exceptional customer service. Investigating potential fraud activity on credit card accounts

Key Achievements:.

• Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
• Provided solutions using available resources under limited supervision.
• Met and exceeded individual and team performance targets.
• Ensured a positive customer experience.

Summary: Experienced Warehouse Lead in an appliance parts distribution setting, proficient in overseeing and optimizing warehouse operations to ensure efficient inventory management and timely order fulfillment.

Key Responsibilities:

• Manage inventory control processes to maintain accurate stock levels of appliance parts.
• Supervise picking, packing, and shipping operations to ensure timely and accurate order fulfillment.
• Lead and motivate warehouse staff, providing training and guidance for efficient workflow and safety adherence.
• Implement quality control measures to inspect incoming and outgoing shipments, ensuring compliance with company standards.
• Identify and implement process improvements to streamline warehouse operations and enhance productivity.
• Collaborate with customer service tea
• ms to resolve order issues and ensure high customer satisfaction.

Key Achievements:

• Improved order fulfillment accuracy and reduced processing time through streamlined picking, packing, and shipping processes.
• Implemented rigorous quality control measures for shipments, reducing discrepancies and ensuring adherence to company standards.
• Enforced stringent safety protocols, resulting in zero lost-time accidents and maintaining a safe working environment for all warehouse personnel.