RODNEY L. VANDERHORST
Palm Springs,CA
Summary
Seeking a stable Position within a company where I will be able to utilize my skills, knowledge, experience and opportunity for advancement within the company
Overview
6
6
years of professional experience
Work History
Front Office Assistant/Receptionist
Aids Healthcare Foundation
01.2023 - 01.2024
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and implemented office policies to enhance efficiency in operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Behavioral Health Technician
Henderson Behavioral Health
06.2022 - 12.2022
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily Behavior reports to management.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Patient Intake Coordinator
Poverello Center
03.2021 - 11.2021
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Built relationships with community agencies for timely service referrals.
Director of Concierge Services
Icon Midtown/Icon Las Olas Luxury Apartments
12.2017 - 10.2019
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
Education
No Degree - Hospitality Administration and Management
South Carolina State University
OrangeburgCertificate of Achievement - Behavioral Health Technician 30-hours Training
Beacon Hill Training Center
Fort Lauderdale, FL05.2022
Affiliations
Certification in Theatre I perform 12 shows doing Improvisation Comedy For Whole World Theater -helped me build my character to be an exciting free spirit person
Timeline
Front Office Assistant/Receptionist
Aids Healthcare Foundation
01.2023 - 01.2024
Behavioral Health Technician
Henderson Behavioral Health
06.2022 - 12.2022
Patient Intake Coordinator
Poverello Center
03.2021 - 11.2021
Director of Concierge Services
Icon Midtown/Icon Las Olas Luxury Apartments
12.2017 - 10.2019
No Degree - Hospitality Administration and Management
South Carolina State University
Certificate of Achievement - Behavioral Health Technician 30-hours Training
Beacon Hill Training Center
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