Patricia "Gayle" Shoffner
Graham,NC
Summary
Dynamic nursing leader with extensive experience at Alamance County Health Department, excelling in regulatory compliance and staff recruitment. Proven track record in enhancing public health outreach and developing policies that improve patient care. A compassionate communicator, I foster interdisciplinary collaboration and drive performance evaluations to elevate team effectiveness and service delivery.
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Director of Nursing
Alamance County Health Department
07.2013 - 09.2025
- Responsible for nursing, social worker, interpreter and clerical operations, ensuring compliance with health regulations and standards.
- Participated in strategic planning initiatives to improve and guide the agency, staff and improve services to the public.
- Mentored nursing staff, fostering professional development and improving team performance.
- Collaborated with healthcare professionals to develop effective and cohesive patient care and services.
- Participated in management team meetings to discuss review, discuss and plan public health services.
- Collaborated with other management members regarding budget management and allocation within nursing department.
- Analyzed patient care data to identify trends and improve the delivery of public health services.
- Collaborated with agency staff and community stakeholders to provide public health outreach and services to the public.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on public health standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Collaborated with staff, management, and external groups to coordinate programs impacting patient care.
- Worked closely with administration and nursing staff to develop and implement best practices to improve patient outcomes.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Identified issues with recommendations for corrective actions.
- Developed strong relationships with community partners to facilitate continuity of care for public health services.
- Established new policies and updated existing policies to improve services and patient care.
- Worked closely with other departments and contract agencies to conduct annual risk assessments as well as develop corrective action plans to address areas in need of improvement.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including conferences, workshops, and online resources.
- Engaged with local nursing programs to facititate and support onsite nursing student clinical rotations with the intent to contribute to a robust pipeline of qualified nurses entering public health nursing.
- Worked closely with NC Department of Public Health program consultants to ensure all programs met or surpassed the required state benchmarks.
Nursing Supervisor
Alamance County Health Department
06.2005 - 06.2013
- Supervised nursing staff to ensure adherence to program protocols and quality care standards.
- Worked closely with other healthteam staff to coordinate patient care enhancing communication and workflow efficiency.
- Trained new nurses in departmental policies, fostering a culture of continuous learning and professional development.
- Conducted performance evaluations for nursing staff, providing constructive feedback to improve service delivery.
- Coordinated nursing care for patients and participated in patient and family education.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Vaccinated patients to protect individuals from illnesses of concern.
- Upheld high standards of nursing practice supporting ongoing education and in-services for staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Worked at least 20 hours per week in clinic to maintain clinical nursing proficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote patient care and public health services to the community.
Maternal Health Clinic Coordinator and Staff Nurse
Alamance County Health Department
06.1989 - 06.2012
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Fostering team development and enhanced service delivery.
- Provided high quality direct patient care to prenatal women in Alamance County.
- Developed clinical training programs for new hires, enhancing onboarding efficiency and knowledge retention.
- Monitored clinic operations to identify areas for process improvement and operational effectiveness.
- Collaborated with healthcare providers to optimize patient care strategies and resource allocation.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with state program requirements implementing necessary changes in clinic procedures.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Contributed to the development of marketing strategies aimed at attracting new patients.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Fostered strong relationships with local healthcare providers through open communication and collaboration.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
- Assisted with documenting clinic activities and updated medical records.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NC05-1982
High School Diploma -
Southern Alamance High School
Graham, NC 06-1978
Skills
- Good communicator both verbal and written
- Compassionate nurse
- Regulatory compliance
- Staff recruitment
- Performance evaluation
- Public health outreach
- Policy development
- Risk assessment relating to HIPAA requirements
- Interdisciplinary collaboration
Certification
NC Credentialed Public Health Nurse
Registered nurse
CPR certified
Languages
English
Timeline
Director of Nursing
Alamance County Health Department
07.2013 - 09.2025
Nursing Supervisor
Alamance County Health Department
06.2005 - 06.2013
Maternal Health Clinic Coordinator and Staff Nurse
Alamance County Health Department
06.1989 - 06.2012
Bachelor of Science - Nursing
University of North Carolina At Greensboro
High School Diploma -
Southern Alamance High School