Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodny Alcinme

Miami,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Call Center Representative

Arise
01.2022 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Call Center Customer Service Representative

Maximus
12.2021 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Language Translator

Language Solution
09.2020 - 08.2022
  • Translated documents from English to Haitian-creole.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Listened to recordings and translated confidential information.

Education

Associate of Arts - Public Administration

Miami Dade College
Miami, FL
06.2025

High School Diploma -

North Miami Senior High School
North Miami, FL
06.2019

Skills

  • Call Management
  • Technical Troubleshooting
  • Escalation Management
  • Customer Satisfaction
  • Product and Service Knowledge
  • Active Listening
  • CRM Navigation
  • Conflict Resolution
  • Call Handling
  • Effective Communication
  • Complaint Resolution
  • Positive Attitude
  • Problem Solving
  • Time Management
  • Call Control
  • Data Entry
  • Customer Relationship Management
  • Verbal and Written Communication
  • Call Center Operations

Languages

French
Native or Bilingual

Timeline

Customer Service Call Center Representative

Arise
01.2022 - 12.2023

Call Center Customer Service Representative

Maximus
12.2021 - 12.2022

Language Translator

Language Solution
09.2020 - 08.2022

Associate of Arts - Public Administration

Miami Dade College

High School Diploma -

North Miami Senior High School

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Rodny Alcinme