Rodoleivis Leyva Pileta
Orlando
Summary
Dynamic front desk receptionist with proven expertise at Motel 6 Hotel, excelling in customer service and office organization. Enhanced guest satisfaction through efficient check-in processes and effective issue resolution. Skilled in scheduling and cash handling, consistently creating a welcoming environment that increased guest retention and positive feedback.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
Cleaning Crew Member
Car Wash
04.2022 - 10.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Informatics
Daniel Llosa Preval
Guantanamo, CUba06.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Guest relations
- Skilled in software
Languages
Spanish
Full Professional
Timeline
Cleaning Crew Member
Car Wash
04.2022 - 10.2022
Front Desk Receptionist
Motel 6 Hotel
2024 - Current
Informatics
Daniel Llosa Preval
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