RODOLFO BACALLAO
Miami
Summary
Dynamic leader with a proven track record at Abraxas Medical Billing, excelling in strategic planning and crisis management. Enhanced customer satisfaction through innovative initiatives and exceptional service. Skilled in employee training and operations management, driving performance improvements and fostering a collaborative team environment.
Extensive knowledgeable in Medical Billing and coding with solid track record in executive leadership, steering companies toward growth and innovation. Proven ability to implement strategic initiatives and improve operational efficiencies. Demonstrated excellence in team collaboration and strategic decision-making.
Overview
18
18
years of professional experience
Work History
PRESIDENT
ABRAXAS MEDICAL BILLING
02.2019 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Billing and Collections Manager
- Reading and coding daily notes and operative reports for Orthopedic Surgery
Account Manager
Medstar Billing
06.2011 - 02.2021
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Office Manager
Bailey Chiropractic & Rehabilitation Center
08.2007 - 06.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
MEDICAL BILLING AND CODING
NATIONAL SCHOOL OF TECHNOLOGY
Miami, FL06-2001
Skills
- Strategic planning
- Crisis management
- Customer service
- Employee training
- Project management
- Regulatory compliance
- Leadership team building
- Employee relations
- Operations management
- Revenue generation
- Staff management
Languages
Spanish
Full Professional
Timeline
PRESIDENT
ABRAXAS MEDICAL BILLING
02.2019 - Current
Account Manager
Medstar Billing
06.2011 - 02.2021
Office Manager
Bailey Chiropractic & Rehabilitation Center
08.2007 - 06.2010
MEDICAL BILLING AND CODING
NATIONAL SCHOOL OF TECHNOLOGY
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