Rodolfo Cordova
Laredo,TX
Summary
Highly skilled and bilingual professional with extensive experience in customer-facing roles, adept at building and maintaining effective relationships with a diverse clientele. Fluent in Spanish and English, with a proven ability to communicate clearly and effectively with individuals from various backgrounds. Demonstrates exceptional service skills, a keen eye for detail, and strong problem-solving abilities. Known for adaptability, integrity, and a commitment to ensuring accuracy and compliance in all interactions. Dedicated to leveraging interpersonal skills and analytical capabilities to contribute effectively in roles that require vigilance, attention to detail, and high-level service.
Overview
2
2
years of professional experience
Work History
Sales Representative
IBC Bank
01.2023 - 07.2023
- Worked 39 hours per week at a rate of $15 per hour, developing and executing strategies to drive the acquisition of new business and maintain relationships with existing clients, significantly expanding the bank’s customer base.
- Fostered strong customer relationships through personalized financial consultations, including offering tailored solutions such as checking and savings accounts, loans, and credit products.
- Conducted thorough needs assessments and financial analyses to recommend suitable products and services, ensuring high levels of customer satisfaction and retention.
- Achieved and exceeded sales targets through effective prospecting, networking, and follow-up, leveraging exceptional communication and negotiation skills.
- Collaborated with team members and management to enhance service delivery and operational efficiency, supporting the bank’s overall growth objectives.
Tutor
HeyTutor
03.2022 - 08.2022
- Tutored 6th to 8th grade students in mathematics, working approximately 36 hours per week at a rate of $15 per hour.
- Developed and implemented individualized lesson plans to address students' unique learning needs, improving their understanding of key mathematical concepts and boosting academic performance.
- Created engaging instructional materials and exercises, fostering a positive learning environment that encouraged student participation and enthusiasm for math.
- Monitored and assessed student progress regularly, providing constructive feedback and adjusting teaching strategies to enhance learning outcomes.
- Built strong relationships with students and parents, maintaining open communication to address concerns and track progress, contributing to high levels of satisfaction and trust.
Crew Trainer
Whataburger
10.2021 - 03.2022
- Worked approximately 40 hours per week at a rate of $10 per hour, providing training and support to new and existing team members across various operational areas.
- Assumed a versatile role, assisting wherever needed to ensure smooth and efficient restaurant operations, including front-line service, kitchen duties, and management support.
- Delivered comprehensive training sessions on company procedures, customer service standards, and food safety practices, enhancing team performance and operational consistency.
- Monitored and evaluated team member performance, offering constructive feedback and additional training to address any gaps and improve overall service quality.
- Fostered a positive work environment through effective communication and teamwork, contributing to high employee morale and customer satisfaction.
McDonalds Crew Member
McDonald's
05.2021 - 10.2021
- Worked 40-50 hours per week at a rate of $10 per hour, performing a wide range of duties in various positions within the restaurant, including front-line service, kitchen operations, and drive-thru.
- Demonstrated flexibility and reliability by seamlessly adapting to different roles and shifts, ensuring efficient restaurant operations and excellent customer service.
- Recognized for exceptional performance and work ethic, with a trajectory towards a managerial role due to consistent high-quality work and leadership potential.
- Trained and mentored new crew members, sharing best practices and contributing to a positive team environment and smooth daily operations.
- Left the position to pursue better opportunities, having gained valuable experience and skills in a fast-paced, customer-focused environment.
Education
Some College (No Degree) - Business Administration
Texas A&M
High School Diploma -
United High School
Laredo, TX05.2020
Skills
- Fluent Bilingualism
- Customer service excellence
- Attention to detail
- Problem solving
- Interpersonal skills
- Adaptability
- Conflict resolution
- Analytical thinking
- Cultural competency
- Compliance and integrity
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Boxing
Gaming
Traveling
Exploring
Working out
Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Sales Representative
IBC Bank
01.2023 - 07.2023
Tutor
HeyTutor
03.2022 - 08.2022
Crew Trainer
Whataburger
10.2021 - 03.2022
McDonalds Crew Member
McDonald's
05.2021 - 10.2021
Some College (No Degree) - Business Administration
Texas A&M
High School Diploma -
United High School