Rodolfo Cornejo
Alameda,CA
Summary
Dynamic service professional with a proven track record in enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in sales engagement and training, with a keen attention to detail.
Overview
12
12
years of professional experience
Work History
Service Professional
Ewing Outdoor Supply
San Leandro, California
07.2014 - 06.2026
- Assisted customers with product selection and provided knowledgeable recommendations.
- Handled customer inquiries and resolved issues to enhance overall customer satisfaction.
- Operated point-of-sale system, ensuring efficient and accurate transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Trained new staff on store policies and product knowledge effectively.
- Monitored promotional events, informing customers of special offers and available discounts to drive sales engagement.
- Handled payment transactions to ensure smooth customer checkout through credit card machines or cash registers according to established procedures.
- Maintained cleanliness of store floor, fixtures, counters and displays.
- Maintained inventory accuracy through regular stock checks and organization.
- Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Answered incoming calls from customers seeking help or advice about products.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
Education
High School Diploma -
Oakland Unity High School
Oakland06-2012
Skills
- Customer relationship management
- Customer engagement
- Sales techniques
- Sales transaction management
- Service quality assurance
- Inventory management
- Staff training
Languages
Spanish
Professional
Accomplishments
- Team Player
- Top Safety in Driving
Affiliations
- Team-Monthly Meetings
Timeline
Service Professional
Ewing Outdoor Supply
07.2014 - 06.2026
High School Diploma -
Oakland Unity High School