Rodolfo Gomez
Los Angeles,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Manager/General Manager/Partnership Manager
Flour Pizzeria And Cafe
02.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Estate Coffee
06.2019 - 02.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Manager
Veggie Grill
04.2016 - 06.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Bartender
Tlapazola Grill
10.1999 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashiere
Marmalade Cafe
07.1997 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Busser
Broadway Bar & Grille
04.1995 - 10.1999
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
Education
No Degree - 10 Years
Colegio Nueva España
Mexico, United States1989
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- Performance Evaluations
- Business Development
- Workforce Management
- Staff Management
- Complex Problem-Solving
- Schedule Preparation
- Performance Management
- Negotiation
- Business Administration
- Policy Implementation
- Staff Development
- Financial Management
- Lead Generation
- Sales management
- Product Management
- Decision-Making
- Positive Attitude
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Customer Service
- Organizational Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Self Motivation
- Adaptability
- Training and Development
- Administration and Reporting
- Negotiation and Conflict Resolution
- Problem-solving aptitude
- Active Listening
- Team Collaboration
- Customer Relationship Management
- Excellent Communication
- Reliability
- Relationship Building
- Problem Resolution
- Staff Training
- Employee Coaching and Mentoring
- Team building
- Managing Operations and Efficiency
- Hiring and Training
- Work Planning and Prioritization
- Adaptability and Flexibility
- Professionalism
- Schedule Management
- Scheduling and Coordinating
- Goal Setting
- Performance reviewing
- Cost Control
- Interpersonal Skills
- Human Resources Management
- Good Judgment
- Interpersonal Communication
- Employee Development
- Shift Scheduling
- Onboarding and Orientation
- Emergency Response
Timeline
Manager/General Manager/Partnership Manager
Flour Pizzeria And Cafe
02.2023 - Current
General Manager
Estate Coffee
06.2019 - 02.2023
Shift Manager
Veggie Grill
04.2016 - 06.2019
Bartender
Tlapazola Grill
10.1999 - 08.2016
Cashiere
Marmalade Cafe
07.1997 - 05.2016
Busser
Broadway Bar & Grille
04.1995 - 10.1999
No Degree - 10 Years
Colegio Nueva España
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