Open To Work
RODOLFO GONZALEZ
San Antonio,US
Summary
Professional and hardworking customer care veteran with more than ten years of experience. Serving as a first point of contact for potential clients, answering phone questions and inquiries, and adhering to security regulations. Collegiate level literacy. Results-driven fulfillment professional with proven expertise in inventory management, order processing, and logistics coordination. Strong focus on team collaboration and adaptability ensures smooth operations and efficient problem-solving. Skilled in optimizing workflows, maintaining high standards, and driving productivity. Reliable and flexible, consistently meeting organizational goals and adapting to dynamic demands.
Overview
19
19
years of professional experience
Work History
Fulfillment Expert
Target
San Antonio, TX
10.2023 - Current
- Coordinated inventory management processes to optimize stock levels and improve order fulfillment accuracy.
- Streamlined picking and packing procedures to enhance productivity and ensure timely shipment of products.
- Developed process improvements that reduced order processing times and increased customer satisfaction ratings.
- Collaborated with cross-functional teams to enhance communication between fulfillment, logistics, and customer service departments.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Participated actively in regular safety trainings sessions.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Picked individual or batched items from the sales floor to complete guest orders.
- Prepping guest orders in compliance with ESIM shipping code to be shipped from store.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Loaded containers onto pallets to be shipped from store.
- Complete all necessary paperwork, scanning, and protocols to complete sortation handoff of driver cargo to be shipped from store.
- Operation and maintenance of pneumatic ladders, pallet jacks, motorized loading bay doors, label printing machines, paper filler machines, and ZEBRA devices.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked designated items on shelves, end caps and displays.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Cultivated strong relationships with suppliers to facilitate smoother supply chain operations and inventory replenishment.
- Collaborated with different departments to ensure that daily goal times were met.
Apprentice
Handyman Ray
San Antonio, TX
02.2021 - Current
- Roofs were swept and cleaned in preparation for the installation of new roofing materials.
- Assisted in renovation work.
- Kept my work areas and equipment clean at all times.
- Shadowed Handyman to learn a variety of techniques, both simple and complex.
- Double-checked that the machine setups were correct.
- Repaired
- Did heavy work like ditch digging and hauling.
- Was in charge of maintaining tools and equipment at work sites.
- Assisted with clerical duties and kept track of project purchases and inventory.
- Cleaned jobsites after project completion.
- Assisted Handyman and acquired a variety of skills including (but not limited to): measuring, cutting and installing of drywall, measuring, cutting and installing of 2X4's, taping and floating of drywall, texturing, painting, spot soldering of drainpipes, thermostat and smoke-detector installation, tub installation, water-heater installation, oven vent-hood installation, kitchen cabinet installation, kitchen countertop installation, bathroom cabinet installation, toilet installation, jack-hammer operation, fiber-glass/insulation installation, heavy lifting of materials and trench and ditch digging.
Receptionist
Medusa The Salon
San Antonio, TX
06.2016 - 01.2018
- Provide information and literature about the residence in person and over the phone.
- Scheduled and confirmed Stylist/Colorist appointments and meetings.
- Assisting all departments as a point of contact.
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis.
- Worked with vendors, contractors, and professional services personnel to ensure that orders were processed properly and in accordance with management's needs and specifications.
- Kept track of visitors and screened them for access to the facility and inter-office personnel.
- Distributed incoming mail throughout the thirty-person office to the appropriate recipients.
- Make appointments and keep track of them on a calendar.
- Maintain contact with clients and business associates.
- Acted as the first point of contact for potential clients and scheduled appointments for them.
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions.
- Keep track of product availability.
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
- Handled complaints and questions, as well as rerouting calls to other members of the team as needed.
- Handled daily custodial/janitorial upkeep and maintenance of storefront, products, and salon.
- Worked with vendors, contractors, and professional services personnel to ensure that orders were processed properly and in accordance with management's needs and specifications.
Customer Service Specialist
Strut Hairdressing (Defunct)
San Antonio, TX
06.2012 - 01.2016
- Provide product and service information to customers.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Ensured that company policies and procedures were followed while maintaining a safe and productive working environment.
- Performed opening and closing functions in order to meet operational requirements and provide excellent customer service.
- Averaged 30+ calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
- Scheduled Stylist/Colorist appointments utilizing a point of sale program.
- Educated clients on product uses and benefits.
- Utilized point of sale program to process client and business transactions.
- Handled over fifty calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
- Handled daily custodial/janitorial duties for the storefront, products, salon, bathrooms, breakrooms, changing areas, health-bar, offices, and attic/storage space.
Customer Service Specialist
TONI&GUY Salon Collective
San Antonio, TX
06.2007 - 05.2012
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Educated customers about promotions to increase sales.
- Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments.
- Provide product and service information to customers.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Performed opening and closing functions in order to meet operational requirements and provide excellent customer service.
- Took payment information as well as other pertinent information such as addresses and phone numbers to place orders.
- Answering product and service questions and suggesting information about other products and services attracted potential customers.
- Assisted with other customer service needs while tracking orders and shipments.
- Operated multiple point of sale programs to complete manual and digital business transactions.
- Operated multi-line phone systems to schedule, re-schedule, cancel and confirm client appointments.
- Helped customers with questions and orders over the phone.
- Used SalonBiz, and other point of sale programs, to enter data for call notes, suggestions, and questions.
- Handled custodial/janitorial duties including sweeping, mopping, dusting, washing (aprons, smocks, towels, windows, etc.), plumbing, and interior and display design.
Education
Bachelor of Arts - English Language and Literature
The University of Texas at San Antonio
San Antonio, TX01-2019
Associate of Arts - English Language and Literature
San Antonio College
San Antonio, TX01-2016
High School - undefined
Douglas MacArthur High School
San Antonio, TX01-2007
Skills
- Technical support
- Staff management
- Customer/Client relations
- Scheduling
- Transcription and dictation
- Verbal and written communication
- Inventory management
- Customer-service oriented
- Multi-line Telephone Systems
- Customer and client relations
- Mail handling
- Organization skills
- Sorting and labeling
- Customer service
- Data entry
- English Language and spelling
- Literary criticism, evaluation, and interpretation
- Home Improvement and maintenance; including drywall, texturing, taping and floating, flooring, electrical, plumbing, and painting
- Warehouse operations
- Shipping coordination
- Packing expertise
- Logistics planning
- Product packaging
- Shipment preparation
- Order picking
- Loading and unloading
- Quality control
- Warehouse safety
- Team collaboration
- Workload prioritization
- Safety compliance
- Box building and packing
- Pallet jack usage
- Barcode scanning
- RFID scanning
- Order fulfillment
- Heavy lifting
- Warehousing functions
- Packing and shipping
- Work area maintenance
- Inventory recordkeeping
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Fulfillment Expert
Target
10.2023 - Current
Apprentice
Handyman Ray
02.2021 - Current
Receptionist
Medusa The Salon
06.2016 - 01.2018
Customer Service Specialist
Strut Hairdressing (Defunct)
06.2012 - 01.2016
Customer Service Specialist
TONI&GUY Salon Collective
06.2007 - 05.2012
Associate of Arts - English Language and Literature
San Antonio College
High School - undefined
Douglas MacArthur High School
Bachelor of Arts - English Language and Literature
The University of Texas at San Antonio