Rodolfo Hernández De León
Grand Island,NE
Summary
Seasoned Assistant Manager with a proven track record at Gran Muthu Imperial Hotel, adept in business development and team motivation techniques. Excelled in enhancing performance, improving customer relations, and fostering research collaborations. Skilled in recruiting and orientating, with a knack for negotiating contracts and resolving issues swiftly to maintain high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Gran Muthu Imperial Hotel
06.2021 - 10.2023
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with all local, state, and federal laws and regulations.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Ensured that guests received prompt, courteous attention throughout their stay.
Assistant Director
Flamenco Hotel
02.2020 - 06.2021
- Negotiated contracts with vendors for services rendered or products purchased.
- Proposed or approved modifications to project plans.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Professor
Formatur Hotel and Tourism School
06.2015 - 05.2019
- Developed partnerships between the university and external organizations to promote research collaborations.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
Education
Master of Arts - Tourism Management
Universidad Ciego De Avila
Cuba05-2023
Bachelor of Arts - Tourism And Hospitality Management
Universidad Ciego De Avila
Cuba05-2006
Skills
- Recruiting and interviewing
- Business development
- Multitasking and organization
- Product and service sales
- Orientating and training
- Team motivation techniques
- Reporting and documenting
Languages
English
Limited
Spanish
Professional
Italian
Limited
References
References available upon request.
Timeline
Assistant Manager
Gran Muthu Imperial Hotel
06.2021 - 10.2023
Assistant Director
Flamenco Hotel
02.2020 - 06.2021
Professor
Formatur Hotel and Tourism School
06.2015 - 05.2019
Master of Arts - Tourism Management
Universidad Ciego De Avila
Bachelor of Arts - Tourism And Hospitality Management
Universidad Ciego De Avila
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