Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rodolfo Magallanes

Braintree,MA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

E/M Field Technician

Peak Technical Inc
08.2024 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field data and up to the day work summaries
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Enhanced knowledge of IDS / BAE Diagnostics Systems
  • Extensive complex diagnostics with use of electrical schematics
  • Extensive knowledge in Can Network Communications
  • Knowledge of requirements necessary for High Voltage Vehicle Diagnostics and service
  • Knowledge of Vansco Systems
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Utilized safety practices with no complaints or accidents.
  • Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
  • Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
  • Optimized network configurations for peak performance, meeting rigorous industry standards.

Service Technician

CarMax
06.2021 - 06.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
  • Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
  • Maintained accurate records of time and materials required to perform repairs and service.

Co-Owner

Jc Tire Service
06.1998 - 12.2019
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Bloomington High School
Bloomington, CA

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Technical support
  • Network connectivity
  • Safety management
  • Quality assurance controls
  • Root-cause analysis
  • Hardware repair
  • Diagnostic testing
  • Performance optimization

Certification

  • Tesla Electric Vehicle Service, Carmax - 07/23
  • ASE Cert for Automotive A/C service, storage an disposal


Languages

Spanish
Full Professional
English
Full Professional

Timeline

E/M Field Technician

Peak Technical Inc
08.2024 - Current

Service Technician

CarMax
06.2021 - 06.2023

Co-Owner

Jc Tire Service
06.1998 - 12.2019

High School Diploma -

Bloomington High School

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