Rodolfo Maldonado
Customer Service Assistant
Chicago,IL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Conscientious sales associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Highly efficient sales associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Associate
7-11
Chicago, IL
11.2018 - 04.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Worked with vendors to resolve equipment failures.
- Provided product price information to customers.
- Liaised with customers to assist with computing operations and resolve concerns.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Head Dishwasher
Garcia's Mexican Restaurant
Chicago, IL
04.2016 - 08.2018
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or kitchen items used often by kitchen staff.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Efficiently and quickly cleaned various dishes, silverware and organized to provide smooth service and reduce wait times.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
CAFE RETAIL TEAM MEMBER: CASHIER
Panera
06.2011 - 01.2018
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Resolved issues quickly to maintain productivity goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Adjusted equipment to meet different productivity levels.
- Sought out ways to go above and beyond job requirements.
Education
High School Diploma -
Stephen Tyng Mather High School
Chicago, IL 05.1999 - 06.2002
Skills
Customer service orientation
Point of sale operation
Complaint resolution
Cross-functional team collaboration
Money handling abilities
Receiving support
Service standard compliance
Timeline
Associate
7-11
11.2018 - 04.2022
Head Dishwasher
Garcia's Mexican Restaurant
04.2016 - 08.2018
CAFE RETAIL TEAM MEMBER: CASHIER
Panera
06.2011 - 01.2018
High School Diploma -
Stephen Tyng Mather High School
05.1999 - 06.2002