Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodolfo Martinez

Harlingen,TX

Summary

Operations Manager and talented leader with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience

Work History

Business Operations Manager

Qualfon USA
03.2016 - Current
  • Oversaw total of 200+ employees
  • Ensures Qualfon complies with performance metrics for client satisfaction and exceeding expectations
  • Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
  • FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees
  • Manage the accounts at the operational level, ensuring production, cost and financial results of metrics set internally
  • Attrition
  • Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met
  • Understands and maximizes impact on financial performance of the operations department
  • Manages report of productivity in terms of hours has produced vs
  • Monitors and analyzes internal metrics related to the Productivity and Direct Costs, indirect cost, all related to the
  • Financial part
  • Organizes and attends Conference Call
  • Uses electronic (E-mail, chat, SMS)
  • Makes and oversees Operational Escalations
  • Strategizes, operates, gives, and receives feedback, and escalations
  • Provides updates as to the performance of the accounts
  • Analysis of results and Action Plan creation
  • Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
  • Defines action Plans for improvement
  • Develops and implements strategic action plans and workflow processes
  • Brings concerns and suggestions for improvement to ManCom in their weekly meetings and deliberations
  • Provides feedback & coaching in timely manners
  • Identify and recommends training
  • Identify gaps in leadership team and create training and development plans to fills gaps as necessary
  • Follow up meetings
  • Organizes agenda
  • Forecasts to department training needs to meet desired FTE
  • Develops and implements programs that enhance employee motivation and maintain positive work environment
  • Provides leadership for management initiatives to develop good communication between its member to drive performance
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences

Coach

DISH
08.2012 - 03.2016
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Proved successful working within tight deadlines and a fast-paced environment
  • Developed strong communication and organizational skills through working on group projects
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Demonstrated leadership skills in managing projects from concept to completion
  • Developed strong organizational and communication skills through coursework and volunteer activities

General Manager of Food Service

Sonics Drive In
12.2010 - 07.2012
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Recruit, Interviews, Hire
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Education

Certificate in Business accounting -

Business Administration And Management

Texas State Technical College
Harlingen, TX
2018

Accounting And Business Management

Southern Career Institute
Harlingen, TX
2013

No Degree - Business Administration

Texas A&M College Station
College Station, TX
2009

Skills

  • Microsoft Office
  • Project Development
  • Staff Training
  • Process Improvement Strategies
  • Sales Activities
  • Staff Management
  • High-Pressure Environments
  • Policy and Procedure Implementation
  • Management
  • Cost Management
  • Employee Performance Reviews
  • Motivational Leadership

Timeline

Business Operations Manager

Qualfon USA
03.2016 - Current

Coach

DISH
08.2012 - 03.2016

General Manager of Food Service

Sonics Drive In
12.2010 - 07.2012

Certificate in Business accounting -

Business Administration And Management

Texas State Technical College

Accounting And Business Management

Southern Career Institute

No Degree - Business Administration

Texas A&M College Station

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Rodolfo Martinez