Rodolfo Mejia
Miami Gardens,FL
Summary
Detail-oriented technician with a proven track record in diagnosing and repairing complex vehicle electrical systems. Bilingual with strong multitasking and organizational skills, committed to enhancing customer satisfaction through effective service delivery.
Overview
13
13
years of professional experience
Work History
Technician
Williamson Cadillac
Kendall
01.2024 - Current
- Diagnosed and repaired vehicle electrical systems using advanced diagnostic tools.
- Performed routine maintenance checks to ensure optimal vehicle performance and safety.
- Collaborated with service advisors to communicate repair needs and timelines effectively.
- Maintained organized work environment, ensuring compliance with safety standards and protocols.
- Diagnosed and repaired electronic equipment, ensuring optimal functionality and customer satisfaction.
- Utilized diagnostic tools and software for accurate problem identification and effective repair solutions.
- Assisted in training new technicians on repair processes and safety standards, fostering a culture of continuous improvement.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Service Technician
Lamborghini of Broward
Broward Fl
03.2021 - 01.2024
- Diagnosed and repaired mechanical issues in luxury cars
- Conducted routine maintenance to ensure optimal performance and safety compliance.
- Utilized advanced diagnostic tools to identify issues accurately, reducing misdiagnosis rates.
Shop Manager
Jessie's Auto Care
Hialeah, FL
02.2017 - 05.2021
- Supervised daily shop operations, ensuring efficient workflow and quality service delivery.
- Trained and mentored staff on best practices in automotive care and customer service.
- Developed operational procedures that improved service efficiency and customer satisfaction ratings.
- Coordinated scheduling of services to maximize shop productivity and minimize downtime.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
Field Service Engineer
Liebher Nenzing Cranes
Miami
06.2013 - 02.2017
- Diagnosed and resolved mechanical issues in cranes to ensure operational efficiency.
- Assembly of new cranes.
- Conducted routine inspections and maintenance on Liebherr equipment to uphold safety standards.
- Conducted routine inspections and maintenance on crane equipment to minimize downtime.
- Collaborated with project managers and engineers to ensure proper crane setup and use for specific tasks.
- Optimized crane performance by conducting load tests and adjusting configurations as needed.
Education
High School Diploma -
High School Diploma -
Barbara Goleman Senior High
Miami Lakes, Fl04-2005
Skills
- Attention to detail
- Customer service
- Billingual
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Williamson Cadillac
01.2024 - Current
Service Technician
Lamborghini of Broward
03.2021 - 01.2024
Shop Manager
Jessie's Auto Care
02.2017 - 05.2021
Field Service Engineer
Liebher Nenzing Cranes
06.2013 - 02.2017
High School Diploma -
High School Diploma -
Barbara Goleman Senior High