Rodolfo Pacheco Alvarez
Dunwoody,GA
Summary
Dynamic and decisive professional with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.
Overview
19
19
years of professional experience
Work History
Senior Coordinator, Sales Support Tender.
Hapag-Lloyd
08.2022 - Current
- Take on global ownership for tender customer and inserts and updates tender information in Salesforce.
- Monitoring and management of account performance (i.e., revenues, costs, results etc.).
- Strategy Discussion with counterparts and building global pricing recommendation) for 1st and all subsequent rounds.
- Fill out Tender Coordination Template to start global tender handling with GTM.
- Initiate approval process for specific customer requirements and updating any approved figures in customer submission file for e.g., for approved customer free times.
- Forward any add-ons to GTM if within standard turnaround times and if provided in clear language.
- Responsible for final checks (offered contribution level, right customer rate structure, biggest incumbent lanes, and cross check of applied add-ons).
- Communicate tender result within HL organization including arrange for creation/update of FIS RA (including necessary adjustments to e.g., Bunker charges during term of contract).
- Entered data, generated reports, and produced tracking documents.
- Entered data, generated reports, and produced tracking documents.
Specialist, Global Account Management
Hapag-Lloyd
06.2019 - 07.2022
- Preparing rate quotations and coordinates with Trade Management department for requests for quotes (RFQ) and new service contract proposals.
- Preparing bid packages as required, including reviewing tender package for items of significant note, entering relevant information into Salesforce, completing tender coordination template for GTM, securing MICH costs and relaying those to GTM for consideration, reviewing tender tool for routing and pricing accuracy.
- Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
- Coordinating with Sales Support department on handling of rate filing and FMC filing.
- Monitors account performance in QlikView and prepares reports indicating actual performance against budgeted volumes by proactively researching customer shipping and quoting trends and following up with customers on trades or business of great relevance for purpose of securing new volume.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
Senior Sales Coordinator, GAM
Hapag-Lloyd
11.2015 - 06.2019
- Support Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers.
- Preparing and sending of rate quotations to customers
- Coordinate on handling of bids / tenders for local customers using relevant tools.
- Assist Customer Service with problem solving related to customer issues where required.
- Validate and Input of new customer data into Salesforce and Hapag Lloyd's operating system.
Inside Sales Representative
Hanjin Chile
09.2010 - 10.2015
- Prepare calls, conduct calls, report, and follow-up on calls
- Evaluate customer potential (Forecast/Budget) and conduct MR Sales Planning where appropriate
- Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted
- Give feedback on the market including rates, competition activities, market conditions
- Follow-up on customer business, quotations, free time and pricing.
Documentation Coordinator
SAAM
03.2004 - 08.2010
- Ensures timely and accurate production and release of Ocean landing bills.
- Builds and maintains open line of communication with respective customer base and acts as problem solver.
- Transmitted documents, organized revisions and tracked changes.
Education
Bachelor of Science - Industrial Engineering
Andres Bello University
Santiago, Chile12.2015
Skills
- FIS 2/3
- Contract Coordination
- Microsoft Internet Explorer
- Learning Strategies
- Client Coordination
- Transportation and Logistics Coordination
- Work Coordination
- Submission Coordination
- Microsoft Windows
- Microsoft Excel
- QlikView
- Alteryx
- Special Project Coordination
Languages
Spanish
Native or Bilingual
Timeline
Senior Coordinator, Sales Support Tender.
Hapag-Lloyd
08.2022 - Current
Specialist, Global Account Management
Hapag-Lloyd
06.2019 - 07.2022
Senior Sales Coordinator, GAM
Hapag-Lloyd
11.2015 - 06.2019
Inside Sales Representative
Hanjin Chile
09.2010 - 10.2015
Documentation Coordinator
SAAM
03.2004 - 08.2010
Bachelor of Science - Industrial Engineering
Andres Bello University
Similar Profiles
E. BALAJIE. BALAJI
Team Leader - Service Delivery at Hapag Lloyd Global ServicesTeam Leader - Service Delivery at Hapag Lloyd Global Services
Balaji ArumugamBalaji Arumugam
Senior Coordinator - Customer Service at Hapag Lloyd Global ServicesSenior Coordinator - Customer Service at Hapag Lloyd Global Services
Raval AlghamdiRaval Alghamdi
Customer Service Coordinator at Hapag-Lloyd Saudi ArabiaCustomer Service Coordinator at Hapag-Lloyd Saudi Arabia