Rodolfo Rangel Jr.
Pro Services Manager
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
I.M. & Pro Services Department Manager
Floor & Decor
07.2022 - Current
- Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
- Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
- Interface with corporate headquarters employees.
- Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
- Open and/or close the store in an effective manner.
- Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and outside sales. Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business.
- Maintain current list of all prospects in electronic database as specified by company.
- Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts.
- Ability to demonstrate initiative and be a self-starter.
- Participate in trade associations, trade shows and assists in other promotional efforts.
- Plan prospect visits with Chief Executive Merchant.
- Make sales presentations to prospective customers.
- Solicit orders and process approved services to achieve sales goals.
- Enhance and maintain business development skills through participating in a variety of training programs as assigned.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- Excellent communication, interpersonal and analytical skills.
- Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
- Drive, teach and adhere to the P's of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
- Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
- Monitor, maintain and follow company policies; support company expectations and systems.
- Perform additional managerial duties as necessary.
Pro Services Specialist / Pro A.D.M.
Floor & Decor
01.2021 - 07.2022
- Act and work in a manner that is consistent with company's core values.
- Have a thorough understanding and compliance with the company's safe lifting practices standard operating procedures.
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
- Completed all product specialist certification courses.
- Demonstrate a thorough understanding of merchandise and installation.
- Communicate standard operating procedure direction and changes to all associates in a timely manner.
- Communicate inventory needs to management.
- Greet every customer in a helpful and courteous manner.
- Assist customers with product questions and selections.
- Process customers at check-out using the point of sale system.
- Process customer refunds and exchanges according to established guidelines.
- Present how-to classes to customers.
- Follow established cash, check and charge card acceptance procedures.
- Train and support the store team on how to use our selling process.
- Understand our pro business to educate our pro customers and expand their participation.
- Offer and assist pros to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the Pro application.
- Promote pro credit solutions such as commercial business account or Pro Premier credit card.
- Coordinate and assist with pro customers in-store activities.
- Collaborate in all store initiatives.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Project Estimator / Project Manager
OC Installs, Inc.
01.2014 - 09.2019
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Transported project materials to customer locations, when needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Responsible for invoicing and creating change orders, for projects.
- Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Improved overall cost management with regular monitoring of material prices and labor rates.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved consistent profitability on projects through diligent monitoring of actual costs against budget estimates.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
- Conducted post-project evaluations to determine areas for improvement in future estimations.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
I.M. Assistant Department Manager
Floor & Decor
03.2013 - 12.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Stocked and faced product, in the department.
- Gave product knowledge and installation classes to D.I.Y., customers.
- Acknowledge and greet customers with a positive attitude.
- Answer customer questions.
- Be available to assist in other areas of the store as needed.
- Stand for long periods of time.
- Understand merchandising, pricing and organization of assigned department.
- Keeping the work area clean and safe.
Estimator /Assistant Project Manager
OC Installs, Inc.
04.2011 - 02.2013
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Delivered comprehensive bid proposals for projects and gained client approval on costs.
- Transported project materials to customer locations, when needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Responsible for invoicing and creating change orders, for projects.
- Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
Production Manager
Servpro Of W. Anaheim
07.2007 - 02.2011
- Managed production crews and jobs according to SERVPRO procedures.
- Was a first responder on emergency fire and water loss situations, while organizing and directing on site activities.
- Oversaw all aspects of assigned restoration work.
- Front-line leader whom guided the team, to operational excellence.
- Ensured an accurate scope of work for projects utilizing computer hardware and proprietary software.
- Negotiated customer and / or client approval of project scope and estimate.
- Educated customer on the mitigation, remediation or cleaning process that took place in their home or business.
- Acted as a conduit between client and insurance representative, to ensure a seamless project.
- Scheduled , coordinated and oversaw crews and resources to provide services on active projects, to include subcontractors.
- Reviewed job site documentation, to support the services provided and ensure proper client requirements and billing process.
- Job site training/ Safety training.
- Ensured an accurate scope of work for all projects
- Commercial job management
- Ensured job profitability ( job costing/balance profitability )
- Drybook ( Proprietary Software)
- Ensured commercial job compliance
- Coordinated with office manager.
- Created project scope of work.
- Reviewed estimates for accuracy.
- Assisted with hiring.
- Priority responder to all emergency calls.
- Managed the customer experience and overall customer satisfaction.
- Managed equipment and materials.
- Managed and communicated scope of work with specialty sub-contractors,: Electronics Restoration, Dry Cleaners, Document Restoration, Rental Equipment, GC for Board up, Tarping & Temp Structures, Electrician (Temp power).
Education
High School Diploma -
Columbus High School
Downey, CA06-1995
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Organizational skills
- Dependable and responsible
- Active listening
- Customer relations
- Calm under pressure
Timeline
I.M. & Pro Services Department Manager
Floor & Decor
07.2022 - Current
Pro Services Specialist / Pro A.D.M.
Floor & Decor
01.2021 - 07.2022
Project Estimator / Project Manager
OC Installs, Inc.
01.2014 - 09.2019
I.M. Assistant Department Manager
Floor & Decor
03.2013 - 12.2013
Estimator /Assistant Project Manager
OC Installs, Inc.
04.2011 - 02.2013
Production Manager
Servpro Of W. Anaheim
07.2007 - 02.2011
High School Diploma -
Columbus High School
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