Summary
Overview
Work History
Education
Languages
Timeline
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Rodolfo Revelo Flores

San Bruno,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Retail Store Associate I

Amazon
08.2023 - Current
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.

Administrative Assistant

Pacific Nurseries
07.2021 - 08.2023
  • Input high volume of monthly invoices with consistent accuracy.
  • Tracked expenses to comply with budgets.
  • Executed record filing system to improve document organization and management.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Air Export Coordinator

Robert Half
01.2021 - 06.2021
  • Prepared and assembled documents to facilitate exports.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Calculated weight, volume or cost of goods to be moved.
  • Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

Stock Clerk

Robert Half
08.2020 - 01.2021
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed inventory storage in clean and organized fashion.

Bluecrew Employee

Bluecrew
06.2019 - 08.2020
  • Unpacked and inspected incoming shipments; rejected damaged items; recorded discrepancies.
  • Reviewed and assigned inventory to destinations within the distribution facility.
  • Packed, sealed, labeled, and affixed postage to prepare orders for shipping, using shipping tools, scanners, and postage meter.
  • Having to learn multiple jobs in order to be flexible to work in any department.

Customer Service Associate

Neiman Marcus
09.2017 - 03.2018
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.

Education

Master of Arts - International Relations

San Francisco State University
San Francisco, CA
12.2025

Bachelor of Arts - International Studies

California State University, Long Beach
Long Beach, California
05.2017

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Store Associate I

Amazon
08.2023 - Current

Administrative Assistant

Pacific Nurseries
07.2021 - 08.2023

Air Export Coordinator

Robert Half
01.2021 - 06.2021

Stock Clerk

Robert Half
08.2020 - 01.2021

Bluecrew Employee

Bluecrew
06.2019 - 08.2020

Customer Service Associate

Neiman Marcus
09.2017 - 03.2018

Master of Arts - International Relations

San Francisco State University

Bachelor of Arts - International Studies

California State University, Long Beach

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Rodolfo Revelo Flores