RODOLFO RODRIGUEZ
Downers Grove,IL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
10
10
Certification
Work History
Capacity Manager
Hwy Labs Inc
05.2021 - 08.2023
- Collaborated with teams in disaster planning, network backup and recovery process.
- Monitored logistics performance, budget and identified improvement opportunities.
- Managed over 50 customer calls per day
- Assisting in RPF's, 5-10 daily
- Vetting carriers
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Trained and developed logistics personnel to achieve high-performing teams.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Account Manager
Coyote Logistics, UPS
04.2019 - 05.2022
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified profitable business leads and built pipeline of prospective customers.
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed system support functions to set priorities and service levels expectations.
- Handled 150 calls per day to address customer inquiries and concerns.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Motivated team members to meet and exceed sales targets.
Assistant Manager
Team USA Mortgage
11.2014 - 09.2018
- Submit applications to credit analysts for verification and recommendation.
- Work with banks and executives to structure loans.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Build and maintain strong relationships with clients, realtors, and lenders.
- Reviewed sales and gross profit report to assess company efficiency
- Managed 20 calls per day.
Education
Some College (No Degree) -
College of DuPage 2013-2015
Glen Ellyn, ILSkills
- Bilingual in Spanish
- Excel, Word, Communication ACT, Encompass, Sales Inventory Management, Collaboration Liaison, Customer relations, Slack, Tandem, Carrier411, RMIS
- Operations
- Cost reviewing
- Cold Calling
- Product and service sales
- Supply Chain Distribution
- Team Relationships, Performance Benchmarking
- Logistics Coordination
- Maintaining Professional Relationships
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Achieving the Senior Account Manager role within the first year.
Certification
- Acting Decisively, Project Management Institute - April 2022
Languages
Spanish
Native or Bilingual
Timeline
Capacity Manager
Hwy Labs Inc
05.2021 - 08.2023
Senior Account Manager
Coyote Logistics, UPS
04.2019 - 05.2022
Assistant Manager
Team USA Mortgage
11.2014 - 09.2018
Some College (No Degree) -
College of DuPage 2013-2015