Rodolfo Vargas
Ashburn,VA
Summary
Dynamic security professional with extensive experience at GardaWorld Security, excelling in emergency response and access control. Proven ability to enhance safety through effective incident reporting and crisis management. Recognized for superior customer service and relationship building, ensuring a secure environment while fostering positive interactions with clients and staff.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
05.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Assistant Cook
Yum Yum Hibachi
02.2025 - 05.2025
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Assisted with inventory management, contributing to cost control and minimized food waste.
Administrative Assistant
City Government of Paranaque
03.2021 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Senior Customer Service Representative
WNS
04.2019 - 01.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Reduced call wait times by implementing effective time management techniques within the team.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
Security and Surveillance Officer
Okada Manila
08.2016 - 12.2018
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
- Participated in regular training sessions to hone skills and stay current on evolving trends within the field of surveillance.
- Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
Manager of Operations
Bokz Restaurant
12.2010 - 07.2016
- Identified and documented unauthorized actions by employees.
- Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
- Recorded audio and video of back-end money movements.
- Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Security Shift Supervisor
G4S Wackenhut
05.2008 - 12.2010
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Optimized resource allocation by analyzing staffing requirements based on historical trends and projected needs.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
Infantry Team Leader
United States Marine Corps
05.2004 - 09.2009
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided mentorship to junior team members, fostering growth in their military careers.
- Increased team efficiency with regular training sessions and performance evaluations.
- Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
- Collaborated with other teams for joint missions, ensuring seamless coordination and execution of tasks.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
Cashier
McDonald's Restaurant
02.2002 - 05.2004
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Waiter
The Tavern Restaurant
01.2000 - 02.2002
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
Bachelor Of Science - Business Administration And Management
Trident University International
Cypress, CA10.2024
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Complex Problem-solving
- Relationship building and management
- Emergency management
- Crisis management
- Theft prevention training
Certification
Red Cross AED/CPR Level C
Virginia Unarmed Security License
Advance Security and Surveillance Training
Leadership and Team Management Course
Risk Assessment and Crisis Response Training
Timeline
Security Officer
GardaWorld Security
05.2025 - Current
Assistant Cook
Yum Yum Hibachi
02.2025 - 05.2025
Administrative Assistant
City Government of Paranaque
03.2021 - 02.2024
Senior Customer Service Representative
WNS
04.2019 - 01.2020
Security and Surveillance Officer
Okada Manila
08.2016 - 12.2018
Manager of Operations
Bokz Restaurant
12.2010 - 07.2016
Security Shift Supervisor
G4S Wackenhut
05.2008 - 12.2010
Infantry Team Leader
United States Marine Corps
05.2004 - 09.2009
Cashier
McDonald's Restaurant
02.2002 - 05.2004
Waiter
The Tavern Restaurant
01.2000 - 02.2002
Bachelor Of Science - Business Administration And Management
Trident University International