RODOLFO E TORRES
Denver,CO
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
23
23
years of professional experience
Work History
Package Handler
UPS
04.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Restaurant Supervisor
Holiday Inn
05.2019 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
RADIATOR BUSINESS OWNER
RADIOATOR RUDY
01.2009 - 08.2014
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Restaurant Manager
Okazuri Floating Sushi On Boat Bar
01.2006 - 11.2009
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Training Manager
Applebee's Grill + Bar
03.2000 - 01.2006
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
High School Diploma -
SISTEMA EDUCATIVO NACIONAL
CD JUAREZ CHIH08.2003
Skills
- Waste Procedures Establishment
- Equipment Purchasing
- Dining Area Cleaning Supervision
- Work Station Assignments
- Kitchen Staff Supervision
- Problem Resolution
- Food and Beverage Service
- New Products Evaluation
- Restaurant Policies and Procedures
- Guest Satisfaction
- Hiring and Onboarding
- Bar Operations
- Sales Strategies
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
UPS
04.2023 - Current
Restaurant Supervisor
Holiday Inn
05.2019 - Current
RADIATOR BUSINESS OWNER
RADIOATOR RUDY
01.2009 - 08.2014
Restaurant Manager
Okazuri Floating Sushi On Boat Bar
01.2006 - 11.2009
Restaurant Training Manager
Applebee's Grill + Bar
03.2000 - 01.2006
High School Diploma -
SISTEMA EDUCATIVO NACIONAL