RODOLPH JOSEPH
Clayton,NC
Summary
Mortgage Loan Officer with a 10-year background in consumer financing, loan administration, leadership and customer service. Excellent in sales, analytical problem solving, and interpersonal communication skills.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer
Fifth Third Bank
01.2022 - Current
- Develop referral contacts (realtors, builders, professional and personal contacts)
- Maintain knowledge of loan products, processing procedures and underwriting.
- Collect appropriate documentation from each applicant and deliver loan package in time frames set by management
- Implemented sales strategies that established relationships with realtors and CPAs.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Utilize laptop for communication and access of daily rates, applicant credit reports
- Developed prospects for new loans by conducting 40 cold calls weekly.
Outside Mortgage Loan Officer
Teachers Federal Credit Union
01.2018 - 01.2022
- Evaluate and determine credit worthiness of applicant
- Worked with underwriters to fix application problems and resolve issues.
- Manage and monitor file from application to closing by collecting and verifying all documentation in relation to the application
- Aligning the customers individual goals with the credit union’s goal by meeting and exceeding productivity
- Attended and performed networking events on behalf of the credit union and business development teams to seek new business opportunities
- Closing a minimum of 5 loans per month.
- Self-motivated, with a strong sense of personal responsibility.
Financial Service Representative
Teachers Federal Credit Union
01.2017 - 01.2018
- Open new member accounts, IRAs, CDs, and assist members with their banking needs by servicing existing accounts, completing loan applications, approving loans within prescribed dollar limit and disbursing funds, and troubleshooting online banking issues
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Cross-sell TFCU’s products and services by advising members of rates, benefits and features, identifying potential sales opportunities and establishing accounts.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Opening a total of 15 to 20 accounts per month and booking 5 loans per month
Personal Banker
Capital One Bank
01.2011 - 01.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed exchange and foreign currency
- Professional Customer Interactions and excellent customer service
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Met quotas for cold, active and inactive calls, with over 15 calls completed on average days.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Documented customer interactions and relationships using CRM systems.
Education
Associate of Applied Science - Business marketing
Suffolk Community College
Brentwood, NY01.2012
Skills
- Salesforce knowledge
- Customer Proposals
- Credit Check Knowledge
- Microsoft Excel
- Product Knowledge
- Strategic Planning
- Telephone Interviews
- Customer Relationship Management (CRM) Software
- Pre-Approval Process
Timeline
Mortgage Loan Officer
Fifth Third Bank
01.2022 - Current
Outside Mortgage Loan Officer
Teachers Federal Credit Union
01.2018 - 01.2022
Financial Service Representative
Teachers Federal Credit Union
01.2017 - 01.2018
Personal Banker
Capital One Bank
01.2011 - 01.2017
Associate of Applied Science - Business marketing
Suffolk Community College
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