Rodonia Armstrong
GA
Summary
Dedicated and hardworking Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs, recognized for consistency in productivity, attendance and customer service, with a history of meeting and exceeding customer expectations. Continuously displays a positive attitude in light of challenging situations. Displays exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Familiar with financial standards, state requirements and federal regulations. Expert in GAAP with general ledger experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Assistant
Hampton City Schools
08.2022 - 08.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations, efficiently handled incoming mail, phone calls, and visitor inquiries.
Call Center Representative III
1st Advantage Federal Credit Union
03.2019 - 07.2021
- Safeguarded customer data by observing information security policies and confidentiality guidelines, working remotely and in office
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Answered incoming calls, chat messages, and email communications to handle product concerns and accurately organize information about products, services, and procedures
- Controlled 100% client costs by establishing payment priorities based on credit terms and interest rates.
- Streamlined call flow processes for more efficient response times and increased productivity
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Licensed Realtor
EXIT Real Estate Solutions
11.2016 - 01.2019
- Increased referral business through satisfied clients and partnerships with industry professionals
- Advocated for buyer or seller needs with tireless dedication to 100% customer satisfaction
- Generated lists of properties compatible with buyers' needs and financial resources
- Assisted with closing process by coordinating with inspectors, lenders, and escrow companies to obtain documents and clear issues.
Member Service Rep III
Navy Federal Credit Union
09.2014 - 08.2016
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved operational and service-oriented challenges with resourceful communication and collaboration with internal team members
- Sought out cross-sell opportunities aligned with established sales goals
- Boosted member retention and loyalty through superior service delivery.
Personal Banker
Wells Fargo Bank
11.2001 - 09.2014
- Leveraged knowledge of bank operations, available offerings, and applicable regulations
- Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
- Created customer loyalty with strong consultative techniques and on-point service recommendations
- Compiled information about new accounts, submitted account information into computers, compiled daily branch reports, and filed related forms or other documents.
Education
Some College (No Degree) - Psychology
St. Leo University
Fort Eustis, VAMedical Assistant -
Kee Business College
Newport News, VA04.2003
Advanced High School Diploma -
Jamestown High School
Williamsburg, VA06.1999
Skills
- Positive rapid 10-key data entry
- Self-sufficient compliance, banking laws and regulations
- People-oriented savvy relationship-builder
- Detail-oriented excellent time management skills
- Cheerful cash handling expertise
- Goal-oriented
- Customer service
- Dependable
- Task prioritization
- File Organization
- Accounting Support
- Database Entry
Certification
- National Association of Realtors
- Diploma in Medical Assisting
Timeline
Office Assistant
Hampton City Schools
08.2022 - 08.2023
Call Center Representative III
1st Advantage Federal Credit Union
03.2019 - 07.2021
Licensed Realtor
EXIT Real Estate Solutions
11.2016 - 01.2019
Member Service Rep III
Navy Federal Credit Union
09.2014 - 08.2016
Personal Banker
Wells Fargo Bank
11.2001 - 09.2014
Some College (No Degree) - Psychology
St. Leo University
Medical Assistant -
Kee Business College
Advanced High School Diploma -
Jamestown High School
- National Association of Realtors
- Diploma in Medical Assisting
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