Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Rodreka D. Thompson

Houston,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Community Manager

Abbey Residential
Houston, TX
10.2021 - Current
  • Overseeing the timely and successful completion of maintenance requests
  • Preparing and executing detailed and legally compliant lease agreements
  • Collecting rent, verifying renter income, processing monthly payments, and executing default protocols
  • Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Responded to customer inquiries in a timely manner.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Oversaw the recruitment and training of new community team members.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Managed and oversaw operations, maintenance and administration of properties.

Leasing Consultant

Greystar Management
01.2019 - 01.2021
  • Handled multiple clerical tasks, (e.g., data entry, filing, records management, and billing)
  • Coordinate meetings, maintain data base, and ensure delivery of premium services
  • Prepared expense report forms for the administrative department
  • Screen phone calls daily, taking messages and routing calls when necessary
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.

Leasing Consultant

WLC Interest LLC
08.2016 - 11.2018
  • Greeted all clients and residents that they received outstanding first impressions of the company
  • Maintained all office equipment including printers, copiers, computers
  • Maintained accurate records of prospective renters, applications and leases.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Coordinate meetings and travel for staff members
  • Monitor office supplies and replenished stock as necessary
  • Updated resident data into property management software system daily.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Responded to tenant requests for maintenance services in a timely manner.

Education

Associate Degree - Business

Sam Houston State University
Huntsville, Texas
01.2006

High School Diploma -

Booker T. Washington Senior High School
Houston, Texas
01.2003

Skills

  • Office Management
  • Spread Sheets and Reports
  • Calendaring
  • Front Desk Reception
  • Executive Support
  • Filing
  • Faxing
  • Answering Phones
  • Highly skilled leader
  • Delegating tasks
  • Team building
  • Creating positive customer experience
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • Type 40 WPM

References

Available upon request

Accomplishments

  • Abbey Residential 2024 Conference - National Assistant Manager Award Winner
  • HAA Award Ceremony-Nominated 2023 , 2024 Assistant Manager Award

Timeline

Community Manager

Abbey Residential
10.2021 - Current

Leasing Consultant

Greystar Management
01.2019 - 01.2021

Leasing Consultant

WLC Interest LLC
08.2016 - 11.2018

Associate Degree - Business

Sam Houston State University

High School Diploma -

Booker T. Washington Senior High School

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Rodreka D. Thompson