Rodrekia Brown
Port Saint Lucie,FL
Summary
Experience as an assistant property manager for HUD and Tax Credit properties with the experience working with a HOA management company. Provision ability to Managed teams, including facilities and security teams. Strong written and verbal communication skills encourage positive relationships with renters and prospective tenants. Strong but empathic management practices encourage employee loyalty.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Real-Manage/Keystone Property Management
2022.08 - Current
- Managed 260 residential homes by direct contact with the Community Homeowners
- Resolved conflicts and enforced the specific Rules and Regulations
- Assisted with the administration of various functions of the Community within the projected and approved operating Budgets
- Assisted manager in all aspects of business operations
- Handled resident complaints and expediated maintenance requests
- Created and updated physical records and digital files to maintain current, accurate and complaint documentation
- Collected monthly assessments
- Assisted the CAM with all Budget, Board and Special Assessment Meetings
- Assist all new homeowners and lessors to be familiar with all governing documents, By-Laws, Rules & Regulations.
Assistant Property Manager
Cambridge Management
2019.02 - 2022.08
- Create a positive, welcoming, supportive environment for residents, visitors, and community associates
- Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintain knowledge and awareness of market conditions affecting leasing and operations
- Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
- Assist with development and implementation of resident services programming
- Maintain sound rent collection procedures, including following up with delinquent accounts
- Deliver rent deposits to bank and submit relevant documentation
- Assist in overseeing the security deposit administration including inspecting units to determine resident’s balance or refund, prepare disposition letters, and process security deposit returns
- Maintain familiarity with all procedures and requirements for accounts payable
- Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
- Assist in monitoring landlord-tenant relations and mediate disputes when necessary
- Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
- Inspect apartments for move in condition and turn over status
- Run monthly EIV report.
Leasing Consultant
Cambridge Management
2018.11 - 2020.03
- Assist the community manager in maintaining occupancy levels at affordable living communities
- Assists the Community Managers with renting the apartments to meet our occupancy goals
- Obtains appropriate signatures and documentation related to the move in
- Prepares all the move-in packets
- Complete all move-in paperwork including the lease and accompanying in accordance with onsite procedures
- Assist the assistant property manager with renewals, also income qualify applicants
- Closing ratio of 90 percent.
Reservations Agent
Davel
2016.11 - 2019.03
- Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity
- Answered telephones, received/provided information, directed calls, received messages
- Made and confirmed reservations for transportation to and from destination.
Office Manager/Dispatcher
Jolly Transport
2015.07 - 2016.10
- Answer incoming calls to the call center and assess what kind of vehicle and how many vehicles are necessary to respond
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Provide excellent customer service
- Schedule meetings and appointments
- Ensure that all items are invoiced and paid on time
- I also manage closing out all accounts, balancing each payment and settling each private account.
Operations Manager
Contact Personnel
2008.05 - 2015.02
- Responsible for ensuring that the front desk stuff was getting their everyday job duties done
- Balanced & accounted for cash and charge transactions, payroll, Billing, Collections, etc and everything to do with accounts receivable
- Meet & Greet present and potential clients For Sales to bring in more business to our property and also get the account with the company
- Handled housekeeping by checking the room making sure nothing was wrong or needed to be fixed
- Ordering for housekeeping and our breakfast area we have
- I brought up our comment scores and websites online that customers leave comments and also raised our RJS scores with is a program we have on the correct way to answer the phones and make reservations for guests
- Balanced & accounted for cash and charge transactions
- Assisted guest with future reservations, multi-line switchboard, fax, filed and other general office duties
- Scheduling contractors schedules to let them know what jobs they will be at and what they are doing
- Making the schedules for the clients for when their project will be starting and when the project will be done
- Managing projects and also walk throughs to see what hasn't been done correctly and have contractors go back to go back to do their punch list items that needs to be done
- Overall, I oversaw every project and managed everyone we had and every new client we were getting.
Education
Stanley High School
Lancaster, PA05.2017
M.S in Office in Business System & Tech -
Palm Beach Community College
Palm Beach Gardens, FL01.2008
Skills
- Excel (5 years)
- Microsoft Office (7 years)
- MS OFFICE (9 years)
- Property Management (2 years)
- Project Coordination
- Office Management
- Fair Housing Regulations
- Accounts Payable
- Property Leasing
- Microsoft Outlook
- Accounts Receivable
- AMSI, Onesite, Affordable Housing, Tax Credit, HUD (2 years)
- Project management
- LIHTC
- Microsoft Office (3 years)
- Spreadsheets (4 years)
- Excel (3 years)
Timeline
Administrative Assistant
Real-Manage/Keystone Property Management
2022.08 - Current
Assistant Property Manager
Cambridge Management
2019.02 - 2022.08
Leasing Consultant
Cambridge Management
2018.11 - 2020.03
Reservations Agent
Davel
2016.11 - 2019.03
Office Manager/Dispatcher
Jolly Transport
2015.07 - 2016.10
Operations Manager
Contact Personnel
2008.05 - 2015.02
Stanley High School
M.S in Office in Business System & Tech -
Palm Beach Community College
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