Rodrick Barr

Duties performed include, but are not limited to, the following:

• The work includes functions such as patient appointments, confirming care, requesting records, tracking, reviewing, and responding to orders, consults, and other elements in the electronic and medical systems.
• Requires practical knowledge of computerized data entry, information processing systems, and software related to patient care, the health care system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
• Scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records.
• Obtaining medical information from patients, confirming care, requesting patient records, coordinating information and actions related to patient care services, scheduling appointments in accordance with VHA national scheduling guidelines, and other duties as assigned. .
• Provides the customers with consistent information according to established policies and procedures.
• Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
• Evaluated effectiveness of interventions implemented based on patient responses or feedback from family members.
• Prepared equipment for use during treatments such as setting up IV lines or placing catheters correctly according to hospital policies.