Rodrick Berdiago

In my time at the Rockhouse & Oak room, I primarily fine myself in the whiskey and tequila bar where I display my knowledge of various spirits and cocktails, along with my relatable, outgoing personality, to ensure my guests get both unique and acceptable service. I also am responsible for end of week/month inventory for the oak room, and making sure our product is being accounted for and distributed correctly. Keeping my work space organized, stocked, and verifying all of my parishible products are fresh and up to date is a vital part of my success.

As a bartender apprentice my job was to make certain the bar was both stocked and prepared for success each and every day. Stocking the bar to capacity with the liquor, beer, and wine needed, cutting fresh fruit, and keeping all parishible products fresh before every shift was a vital part in setting up my team for success. I also filled out the weekly order forms to ensure that we ordered accordingly, along with unloading, stocking, and organizing all of the product. Making sure all of the glassware was clean and stocked, in company with keeping the bar top bussed and cleaned was another example of how I executed my position to its fullest.

Knowledge of the product was crucial, given the volume of the menu, and the variety of allergen ingredients. Using that knowledge to fit guests needs, along with up selling products was a key point of importance in growing as both a server and bartender. Stocking the side/bar stations helped insure that both myself and my team have what we need to get through our shifts smoothly. It was also important during lunch a dinner rushes where we experienced high volume guest intake.

In my introduction to th service industry I learned the importance of strong multitasking skills, by managing multiple tables simultaneously without compromising service quality. Serving food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.