Rodrick Deaver
Los Angeles,CA
Summary
Experienced in providing crisis intervention services, facilitating emotional support, and conducting risk assessments for individuals facing acute mental health challenges. Demonstrated ability to manage high-stress environments while coordinating with emergency responders to ensure safety and effective resolution of critical incidents. Utilized de-escalation techniques and active listening skills to stabilize clients in distress, advocating for their access to necessary social services and resources. Background includes supporting clients through difficult times by creating safe spaces for expression and guidance on available resources.
Overview
24
24
years of professional experience
Work History
Crisis Intervention Specialist
Able Solutions / Metro
Los Angeles, CA, CA
10.2022 - Current
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Coordinated with law enforcement and emergency responders during critical incidents to ensure safety.
- Provided emotional support and practical assistance during and after crisis resolution.
- Conducted immediate crisis assessments to determine risk levels and necessary interventions.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Advocated for clients, assisting in accessing necessary social services and resources.
- Provided immediate emotional support and stabilization to individuals experiencing acute mental health crises.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Responded to emergency situations with professionalism and adherence to ethical guidelines.
Concierge Agent
Defense International
Los Angeles, CA
04.2020 - 08.2024
- Escorted VIPs during their stay providing them with personalized attention.
- Resolved customer complaints in a professional manner while upholding company policies.
- Followed safety protocols when dealing with hazardous materials or situations.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Maintained guest privacy and building reputation by keeping information confidential.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Developed strong relationships with external vendors to provide exceptional service experiences for guests.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
Operations Manager
Harvey’s Pest Control
Los Angeles, California
02.2014 - 02.2020
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Shipping and Receiving Coordinator
L.M.U
Los Angeles, CA
10.2001 - 04.2013
- Resolved employee conflicts in the most efficient manner and while following all company protocols.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Ensured compliance with safety regulations in handling hazardous materials.
- Coordinated with vendors to ensure timely delivery of products.
- Conducted regular audits of shipping procedures to ensure adherence to company policies.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-1992
Skills
- Conflict resolution
- Customer Service
- De-escalation techniques
- Behavioral intervention
- Active listening
- Emotional support
- Resource coordination
- Safety protocols
- Substance abuse awareness
- Empathy display
- Verbal de-escalation
- Crisis handling
- Homelessness assistance
- Collaborative approach
Timeline
Crisis Intervention Specialist
Able Solutions / Metro
10.2022 - Current
Concierge Agent
Defense International
04.2020 - 08.2024
Operations Manager
Harvey’s Pest Control
02.2014 - 02.2020
Shipping and Receiving Coordinator
L.M.U
10.2001 - 04.2013
High School Diploma -
Crenshaw High School
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