Rodrick E. Wilson
Rock Hill,USA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Head Musician - Music Director
Catawba Chapel AME Zion Church
09.2016 - Current
- Prepares weekly music in accordance with the pastor’s planned sermons to ensure the music fits the message, while listening and responding to the congregations' needs and concerns. Responsible for communicating with musicians as well as review and make changes to musicians and singers quality of performance. Also, directs the band during live worship service as the lead pianist.
Collector
Citi Financial
11.2008 - 09.2011
- Worked as a front end as well as back end collector. This fast paced environment included working on an automatic dialer system or manually calling out to customers that became delinquent on their loan payments. The job required me to speak with customers to assist them in getting their accounts current and back on track by getting to the root of their problems with payments and probing to find a solution that worked for the benefit of the customer as well as the company. The conversations were always accurately notated and keyed into the system.
Cycle Counter - Inventory Control
Springs Industries
05.2003 - 05.2007
- Worked as an inventory agent that checked and corrected the inventory to insure accuracy of Grace Logistics Centre daily. Physically counted goods throughout select warehouse locations, and systematically corrected count errors using Springs’ PKMS system. Prepared daily email reports concerning progress, inventory percentage, and commented on what was needed to be done to improve the inventory accuracy overall. These emails were prepared and sent out to all managers and supervisors within the shipping department.
Education
High School Diploma -
Andrew Jackson High School
Lancaster, South Carolina01.2000
Skills
- Strong attention to detail
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Team management
Timeline
Head Musician - Music Director
Catawba Chapel AME Zion Church
09.2016 - Current
Collector
Citi Financial
11.2008 - 09.2011
Cycle Counter - Inventory Control
Springs Industries
05.2003 - 05.2007
High School Diploma -
Andrew Jackson High School