Rodrick Harris
Clarksville,TN
Summary
Dynamic Patient Access Director with a proven track record at Horizon Medical Center, driving a 30% increase in net revenue. Expert in revenue cycle management and fostering employee engagement, I excel in strategic planning and problem-solving, ensuring compliance and enhancing patient satisfaction through effective communication and operational excellence.
Overview
10
10
years of professional experience
Work History
Patient Access Director
Horizon Medical Center & Pinewood Springs, HCA
Dickson, TN
07.2023 - 12.2025
- Accountable for the management of patient access departments which includes strategic and operational oversight.
- Manage facility operations of patient access functions of a 158-bed hospital with a Behavioral Health facility with 67 beds
- Ensures that third party billing is submitted correctly and that appropriate follow-up is performed.
- Assures that denials are corrected and filed.
- Oversees the timely and accurate posting of charges and payments daily.
- Assures compliance with self-pay and bad debt policies.
- Increased net revenue by 30% year over year at Pinewood Behavior Health facility.
- Reviewed AR data and developed strategies to enhance revenue outcomes.
- Fostered employee engagement through a collaborative culture that promoted problem solving and identified inefficiencies.
- Builds and maintains valuable inter-departmental relationships with facility leadership and physicians to discuss opportunities and develop action plans.
- Works together with hospital leadership on different service line expansion projects to ensure planning is thorough and effective.
- Collaborate with departmental leadership to ensure excellent patient experience
- Acted as a liaison between the shared service center and facility executive team to facilitate communication and collaboration.
- Review and analyze denials in an effort to determine root cause and reduce future denials.
- Active participation in Patient Access Service Advisory Committee, Patient Access Satisfactory Committee and Patient Access Service Professional Pathway.
- Maintain and monitor Patient Experience is overall exceeded.
- Delivered a great experience to every patient by utilizing excellent front-line customer service, modern technology, and efficient processes.
Patient Access Manager
Skyline Medical Center & Skyline Madison, HCA
Nashville, TN
07.2019 - 07.2023
- Managed operations of patient access functions for 233-bed hospital with Level 2 Trauma Center and 95-bed Behavioral Health facility.
- Supervise and direct all areas of registration to ensure optimum quality, productivity, and customer service.
- Confirm patient registration functions are completed timely and precisely.
- Monitors and implements patient registration functions when needed to ensure wait times are kept to a minimum.
- Manage and resolve patient concerns with a focus on sustaining excellent patient experience.
- Supervised departmental personnel, fostering high performance and team cohesion.
- Actively practice budget/cost management.
- Monitored payer communications and responses to identify trends for process improvements and departmental education.
- Utilize Meditech and HOST to identify accurate patient rate codes and status for billing.
- Efficiently and proactively inform and address issues that may be impeding performance, including technology or processes.
- Monitored eRequest and CRT aging accounts and escalated issues to the appropriate department for resolution.
- Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- Ensures that correct coding and compliance guidelines are being adhered to during the collection process.
Patient Day Coordinator
HCA
Nashville, TN
02.2017 - 07.2019
- Utilize Meditech and HOST to identify accurate patient rate codes and status for billing.
- Correct charges rendered to patient and change status using ETRAN.
- Verified insurance and Explanation of Benefits in compliance with CMS guidelines.
- Balance out hospital charges rendered to patients.
- Ensure that third party billing is submitted correctly.
- Implement appropriate billing edits, bridge routines, etc. to ensure a clean claim is submitted.
- Update admit and discharge dates for correct room rates and reconciliation.
- Verify patient information according to the latest policies and procedures.
- Identified trends in payor responses and collaborated with departments to enhance billing processes.
- Monitors payer communications and responses to identify trends for process improvements, department education or Relay Assurance edits and bridge routines.
- Ensured adherence to SOX audit controls to maintain accuracy in balance billing.
Patient Access Team Lead
Centennial Medical Center/HCA
Nashville, TN
11.2015 - 02.2017
- Verified insurance and obtained pre-certification and authorization to ensure service eligibility.
- Ensured correct assignment of insurance plan codes for billing accuracy.
- Calculated and collected patient liable amounts.
- Collected required signatures for patient services.
- Resolved patients’ issues and concerns to enhance satisfaction.
- Addressed patients’ questions and concerns in accordance with policy to maintain compliance.
- Interviewed incoming patient and obtained demographical information.
- Researched patients visit history to comply with Medicare 72-hour rule.
Education
Bachelor of Science - Business Management
Austin Peay University
Clarksville, TN12-2021
Associate of Arts - Business Management
Columbia State Community College
Nashville, TN05-2018
Skills
- Patient intake
- Admissions management
- Inpatient registration
- Insurance verification
- Revenue cycle management
- Denial management
- Billing compliance
- HIPAA compliance
- Healthcare terms
- Meditech proficiency
- Quality assurance
- Utilization review
- Healthcare administration
- Healthcare legislation
- Crisis intervention
- Patient safety
- Operations management
- Financial oversight
- Budget oversight
- Financial analysis
- Data analysis
- Accounts receivable
- Written and verbal communication
- Performance assessment
- Process improvement
- Team leadership
- Staff supervision
- New staff training
- Employee involvement
- Team management
- Leadership
- Management
- Human resources
- Employee recruitment and hiring
- Customer relationship management
- Building trust
- Surpassing expectations
- Retention strategies
- Problem resolution
- Problem solving
- Critical thinking
- Analytical skills
- Attention to detail
- Crisis management
- Team collaboration
- Interpersonal communication
- Written and verbal communication
- Communication skills
- Instructional material development
- Math skills and analytics
- Recordkeeping
- Appointment scheduling
- Hospital organizational policies
- Codes compliance
- Risk analysis
- Program development participation
- Financial oversight
- Operational planning
- Operations
- Multitasking capacity
- Adobe
- Word
- PowerPoint
- Team building
- Communication
- Data privacy
- Medicare compliance
- Healthcare
- Problem-solving aptitude
- Human resources
- Employee recruitment and hiring
- Multitasking capacity
- Budget development
- Analytical skills
- Hospital coordination
- Relationship building
- Operational planning
- Profitability strategies
- Crisis management
Timeline
Patient Access Director
Horizon Medical Center & Pinewood Springs, HCA
07.2023 - 12.2025
Patient Access Manager
Skyline Medical Center & Skyline Madison, HCA
07.2019 - 07.2023
Patient Day Coordinator
HCA
02.2017 - 07.2019
Patient Access Team Lead
Centennial Medical Center/HCA
11.2015 - 02.2017
Bachelor of Science - Business Management
Austin Peay University
Associate of Arts - Business Management
Columbia State Community College