Rodrick Ratcliff
Birmingham,AL
Summary
Diligent and highly motivated professional seeking a position in retail sales and customer engagement. Solid background in driving store sales and enhancing customer satisfaction through effective communication and in-depth product knowledge. Strong problem-solving skills and ability to work well within a team to meet customer needs and achieve sales targets. Highly experienced individual known for exemplary team-building and project oversight skills. Excels at working with all types of personalities and developing strong collaborative relationships. Proactive and goal-oriented professional with excellent time management and problem-solving abilities. Reliable, adaptable, and quick to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Sales Associate/ Dot Driver
Energy Pipe Supply
01.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Forklift/Clamp Truck Operator
BMG Staffing/abba staffing
04.2018 - 12.2022
- Prepared packaging materials and pallets for of merchandise for new shipments
- Shipping and handling appliances to other warehouses
- Effectively managed and organized work orders
- Loading and unloading appliances
Material Handler
Db Schenker
04.2017 - 04.2018
- Effectively operated sit-down forklift
- Bar Code Reading and Product Scanning
- Effectively able to operate and instruct others to utilize Vocollect
Shift Leader, Forklift and Material Handler
GEEP
08.2014 - 04.2017
- Loading and unloading trucks with heavy appliances
- Handled sensitive information for clients
- Maintained and organized employees to meet weekly quotas
Education
GED - Business Administration
Channel Islands High School
San Diego, CA05.1997
Skills
- Ability to operate machinery
- Forklifts
- Pallet jacks
- Handling and packing shipments
- Shipping warehouse orders
- Team player
- Knowledge of basic warehouse procedures
- Experience as a warehouse worker
- Experience as a material handler
- Multi-tasking strength
- Exceptional customer service
- Verbal/written communication
- Meeting deadlines
- Sales expertise
- Upselling
- Cleaning techniques
- Building rapport
- Point of sale operation
- Relationship selling
- Persuasion techniques
- Sales trends
- Promotional support
- Cold-calling
- CRM software proficiency
- Financial records oversight
- Contact follow-up
- Excellent communication skills
- Product guidance
- Retail merchandising expertise
- New teller training
- Service-oriented
- Prospecting and telemarketing
- Lead database management
- Hospitality and accommodation
- B2B sales and customer service
- Superb time management
- Energetic self-starter
- Exceeds sales goals
References
Available upon request
Timeline
Sales Associate/ Dot Driver
Energy Pipe Supply
01.2022 - 11.2024
Forklift/Clamp Truck Operator
BMG Staffing/abba staffing
04.2018 - 12.2022
Material Handler
Db Schenker
04.2017 - 04.2018
Shift Leader, Forklift and Material Handler
GEEP
08.2014 - 04.2017
GED - Business Administration
Channel Islands High School
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