Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rodrick Reed

San Antonio,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing hardware and basic network support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

29
29
years of professional experience

Work History

Field Service Support Representative II

Ricoh USA
06.1998 - 10.2023
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Provided technical support to troubleshoot, repair, and maintain operational efficiencies in mechanical, and electrical systems.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed basic network connectivity installations and downloads.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Analyzed customer service data to identify trends, identify solutions, and improve customer experience.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.

Semiconductor Operator

VLSI Technology
04.1997 - 06.1998
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and control machine settings.
  • Performed quality checks to identify finish discrepancies.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.

Semiconductor Operator

Cypress Semiconductor
01.1995 - 04.1997
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and control machine settings.
  • Kept accurate records of defective units or products.

Education

Bachelor of Science - Electronics Engineering Technology

Southern University And A & M College
Baton Rouge, LA

Skills

  • Problem-Solving
  • Retention Strategies
  • Performance Evaluations
  • Teamwork and Collaboration
  • Performance Management
  • Customer Service
  • Technical Support
  • Work Planning and Prioritization
  • Records Management
  • Conflict Management

Timeline

Field Service Support Representative II

Ricoh USA
06.1998 - 10.2023

Semiconductor Operator

VLSI Technology
04.1997 - 06.1998

Semiconductor Operator

Cypress Semiconductor
01.1995 - 04.1997

Bachelor of Science - Electronics Engineering Technology

Southern University And A & M College

Similar Profiles

CREATE PROFILE
Rodrick Reed