Rodrick Smith
Summary
Compassionate case manager with 9 years of experience providing support, interventions, skill setting, advocacy for families/clients with challenges. Skilled in case management, crisis intervention, client assessment, conflict resolution, mental health awareness, managing case loads, connecting clients to resources, and collaboration with teams.
Overview
8
8
years of professional experience
Work History
Drug Court Coordinator
20th District Adult Drug Court
06.2022 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 5 employees.
- Handled incoming and outgoing shipping and receiving activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Collaborated with legal professionals to advocate for client interests at court hearings and review proceedings.
- Conducted quality assurance activities to ensure adherence to best practices and maintain program accreditation standards.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Educated family members about addiction dynamics and provided resources to foster healthy relationships between clients and their loved ones.
- Engaged clients in goal-setting exercises to promote self-determination and personal responsibility during the recovery process.
Aging Life Care Manager
Central Mississippi Planning Development District
06.2021 - 07.2021
- Assessed clients and developed plans to meet needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with healthcare providers to facilitate continuity of care.
- Streamlined care coordination, effectively collaborating with multidisciplinary teams and healthcare providers.
- Increased efficiency in service delivery by maintaining accurate records and utilizing technology for information management.
- Improved client independence with comprehensive assessments and targeted recommendations for support services.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Participated in meetings and presented new admits, annual assessments, hospitalizations and admitted and discharged.
- Participated in discharge and transition planning and implementation.
- Developed strong relationships with clients and families, fostering trust and open communication.
- Implemented crisis intervention plans when necessary to ensure client safety during emergency situations.
- Initiated innovative programs addressing the unique needs of diverse client populations such as dementia patients or veterans groups.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Reduced hospital readmission rates through proactive monitoring and timely interventions for clients at risk.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
Crisis Community Support Specialist
Hinds Behavioral Health Services
06.2016 - 06.2021
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Cultivated strong network of providers delivering necessary assistance to the community.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
- Helped create comprehensive program to meet clients needs.
- Coordinated with different service providers to meet clients' individual needs.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Implemented data-driven interventions for continuous improvement in client outcomes and program effectiveness.
- Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
- Educated young people about strategies for driving discussions and promoting social changes.
- Maintained up-to-date knowledge on relevant policies, regulations, and best practices through ongoing professional development.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated and managed volunteer activities for community service projects.
- Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
- Developed innovative solutions to address emerging challenges faced by clients or the broader community.
- Led group discussions and activities to meet different community needs.
- Assisted in implementation of community support services in alignment with needs.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Planned and hosted on- and off-campus community service activities.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Developed effective communication strategies to facilitate understanding between clients and their support networks.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Supported program evaluations by collecting data on service utilization and client outcomes, informing future decision-making and resource allocation.
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Education
Master of Social Work - Social Work
Jackson State University
Jackson, MS05.2024
Bachelor of Science - Education
Jackson State University
Jackson, MS08.2008
Skills
- Workflow Optimization
- Best Practices Implementation
- Point of Contact
- Accounts Payable and Receivable
- Support Services
- Scheduling
- Strategic Planning
- Staff Supervision
- Goal Setting
- Work Planning and Prioritization
Social Work Experience
Ruth Wilson Children & Youth Crisis Stabilization Unit
Assisted licensed social workers in conducting intake interviews and assessments for new clients
Facilitated therapeutic groups on subjects such as interventions, coping skills, life skills, and crisis management
Participated in case conferences and team meetings to discuss client progress and treatment plans
Conducted research on community resources and best practices in social work
Timeline
Drug Court Coordinator
20th District Adult Drug Court
06.2022 - Current
Aging Life Care Manager
Central Mississippi Planning Development District
06.2021 - 07.2021
Crisis Community Support Specialist
Hinds Behavioral Health Services
06.2016 - 06.2021
Master of Social Work - Social Work
Jackson State University
Bachelor of Science - Education
Jackson State University
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