Rodrigo Bastidas
New York,NY
Summary
Luxury Fashion Sales Lead Manager with over six years experience in upscale retail apparel, shoe and jewelry sales with impeccable style and utmost professionalism. Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
Enjoys helping customers find products to meet their needs; handling each customer's needs with personalized approach and strong attention to detail thus developing long lasting and strong relationships.
Highly-motivated entrepreneur with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills, with ability to quickly learn new procedures and processes and competitive drive to succeed in a commission - based environment.
Overview
7
7
years of professional experience
Work History
Sales Lead Manager
Sandro & Maje
New York, NY
01.2023 - Current
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Compiled detailed reports on market trends, competitor activity, and customer insights.]
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Spearheaded initiatives to drive customer loyalty programs and cross-selling opportunities.
- Conducted regular training sessions for new and existing sales staff members.
Retail Sales Specialist
Sandro & Maje
New York, NY
06.2021 - 12.2022
- 1+ million sales specialist
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Organized fashion sample garments for sales reps and agents. Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
Retail Sales Leader
NEIMAN MARCUS
HOUSTON, TX
04.2019 - 02.2020
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Sold various products by explaining unique features and educating customers on proper wardrobe.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Designer Specialist - Theory
Saks Fifth Avenue
Houston, Texas
04.2018 - 03.2019
- Greeted each client and asked questions to determine fashion needs.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Designer Specialist
Vince - CUSP
Houston, TX
09.2017 - 04.2018
- Processed orders through system and coordinated product deliveries.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Communicated with customers about Vince offerings, including policies, restrictions and refund policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Mixed and matched paints according to customer specifications.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Sales Associate
NEIMAN MARCUS
HOUSTON, TX
06.2017 - 04.2018
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sales Associate
DIllard's
Lake Charles, LA
01.2017 - 07.2017
- Communicated with customers about shoes department offerings, including policies, restrictions and refund policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Salesiano San Pedro Claver
2007
Bachelor of Arts - Social Communication And Journalism
Universidad Jorge Tadeo Lozano
Cartagena, ColombiaSome College (No Degree) - English-as-a-Second-Language Education
ELS Language Centers, Houston, TX
HoustonSkills
- Dedicated team player
- Staff Training and Development
- Team leadership
- Retail merchandising expertise
- Team member motivation
- Verbal and Written Communication
- Key Performance Indicators
- Approachable
- Policy Implementation
- Reliable and punctual
- Excellent communication skills
- Meeting and exceeding sales goals
- Client relationship management
- Problem-Solving
Languages
Bilingual Spanish/English
Experience
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Organized store by returning merchandise to proper areas and restocked displays.
- Promoted sales by building attractive displays and professionally merchandising products.
- Placed special orders or called other stores to find desired items.
References
- Work.
Ranek Itoka 337- 526 - 7421
General Manager Sandro -Maje Bloomingdales' 59 st
Justin Pelcher 517 - 819 - 3698
Bussines Manager - CHANEL
- Personal
Julio Hernandez (617) 306-3963
Sr Finance Manager
Timeline
Sales Lead Manager
Sandro & Maje
01.2023 - Current
Retail Sales Specialist
Sandro & Maje
06.2021 - 12.2022
Retail Sales Leader
NEIMAN MARCUS
04.2019 - 02.2020
Designer Specialist - Theory
Saks Fifth Avenue
04.2018 - 03.2019
Designer Specialist
Vince - CUSP
09.2017 - 04.2018
Sales Associate
NEIMAN MARCUS
06.2017 - 04.2018
Sales Associate
DIllard's
01.2017 - 07.2017
High School Diploma -
Salesiano San Pedro Claver
Bachelor of Arts - Social Communication And Journalism
Universidad Jorge Tadeo Lozano
Some College (No Degree) - English-as-a-Second-Language Education
ELS Language Centers, Houston, TX
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