Rodrigo Calles
Greensboro,NC
Summary
With a strong background in fostering positive relationships and navigating complex situations, the applicant brings a wealth of experience to the Estates Planning Client Engagement Specialist role. His tenure in law enforcement at multiple policing agencies allowed him to develop exceptional communication and problem-solving skills while managing high-stakes scenarios and ensuring regulatory compliance. Additionally, his sales experience with Firestone Complete Auto Care has further refined his ability to deliver top-notch customer service and build trust with clients. As a service-oriented professional, he is passionate about providing the best service possible and is dedicated to guiding clients through the intricacies of estate planning with the same commitment and enthusiasm.
Overview
11
11
years of professional experience
Work History
Master Police Officer
Thomasvillle Police Department
06.2024 - Current
- Enhanced public safety by conducting thorough patrols and responding promptly to emergency calls.
- Conducted thorough interviews with victims, witnesses, or suspects to gather crucial information for case investigation.
- Strengthened neighborhood relations, participating in community events and addressing local concerns.
- Assisted in reducing drug-related offenses through diligent narcotics investigations and arrests.
Director of Public Safety
Lowder Inc.
05.2023 - 01.2024
- Maintained thorough records and issued regular reports highlighting activities, successes and notable incidents.
- Enforced performance standards to keep team operating effectively and meeting challenging objectives.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Police Officer II
Burlington Police Department
03.2021 - 05.2023
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Deputy Sheriff
Guilford County Sheriffs Office
01.2016 - 03.2021
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Public Safety Officer
NC A&T Police Department
09.2014 - 12.2015
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, and vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Retail Sales Teammate
Firestone Complete Autocare
05.2013 - 12.2013
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided personalized assistance to customers, guiding them in making informed purchasing decisions.
Education
Bachelor of Arts - Spanish
University of North Carolina At Greensboro
1400 Spring Garden St, Greensboro, NC 2741201.2013
Skills
- Multicultural Sensitivity
- Community policing
- Crisis Management
- Patience and Empathy
- Customer Relationship Building
- Goal-oriented mindset
- Cash handling proficiency
- Product Knowledge Expertise
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Professional Appearance
- Regulatory Compliance
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Engaging with Diverse Customers
- Self Motivation
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Master Police Officer
Thomasvillle Police Department
06.2024 - Current
Director of Public Safety
Lowder Inc.
05.2023 - 01.2024
Police Officer II
Burlington Police Department
03.2021 - 05.2023
Deputy Sheriff
Guilford County Sheriffs Office
01.2016 - 03.2021
Public Safety Officer
NC A&T Police Department
09.2014 - 12.2015
Retail Sales Teammate
Firestone Complete Autocare
05.2013 - 12.2013
Bachelor of Arts - Spanish
University of North Carolina At Greensboro
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